IT Support Technician

Callen-Lorde is hiring an IT Support Technician to serve as the first point of contact for technical support across clinical and administrative teams. In this fast-paced healthcare setting, you will provide hands-on assistance for everyday hardware, software, and network needs while helping ensure secure, reliable technology for patient care and staff workflows.

This is a full-time hybrid role based in New York, NY, with an annual salary range of USD 65,000 to 75,000. The position requires at least 2 years of experience, and an Associate or bachelor’s degree in information technology, Computer Science, or a related field is part of the preferred background.

What you’ll do

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
• Handle support tickets, troubleshoot issues, and escalate complex problems when needed
• Support Microsoft 365, including user accounts, password resets, and access requests
• Assist with basic support for EHR systems, telephony, and collaboration tools
• Configure, image, and deploy workstations and mobile devices
• Maintain accurate inventory of hardware and assigned equipment
• Support workstation moves, office setups, and refresh initiatives, ensuring standard configurations across devices
• Assist with networking, printing, and connectivity issues
• Monitor and report recurring technical problems
• Coordinate with vendors and provide onsite support as needed
• Support conference room and audiovisual technology
• Document issues, resolutions, and procedures in the ticketing system
• Maintain knowledge base articles and user guides
• Follow IT policies, standards, and escalation protocols
• Support cybersecurity practices and endpoint protection efforts, including antivirus monitoring, patching, and device compliance
• Escalate suspicious activity or security incidents
• Support MFA, password security, and access verification
• Ensure compliance with HIPAA and organizational security standards
• Partner with internal teams, vendors, and stakeholders to support organizational initiatives and site projects
• Promote a culture of accountability, continuous improvement, and excellent service

Required background

• Associate or bachelor’s degree in information technology, Computer Science, or a related field (preferred, not required)
• 2–4 years of IT support or help desk experience (preferred, not required)
• Experience supporting Windows workstations, Microsoft 365, printers, and endpoint devices
• Basic understanding of networking, cybersecurity, and troubleshooting methodologies
• Prior experience in a healthcare or social services setting and/or a non-profit organization (highly desirable)
• Effective communication skills with patients, colleagues, and healthcare professionals
• Ability to manage multiple tasks under stress while meeting patient care needs
• Ability to collaborate within a team and support shared goals
• Professionalism, reliability, and sound judgment

Tools you’ll work with

• Microsoft 365
• EHR systems
• Telephony
• Collaboration tools
• MFA
• HIPAA
• Windows

Benefits

• Comprehensive benefits package
• Exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family
• Dental insurance
• Vision insurance
• No cost life insurance
• Short- and long-term disability insurance
• Flexible Spending Account
• Tuition Assistance
• Commuter benefits
• Generous paid time off plan
• 403B retirement savings plan

Work schedule

• Full-time hybrid position

Desired characteristics

• Demonstrate cultural competence and ability to work respectfully with diverse populations
• Commitment to continuous learning and professional development
• Commitment to community-based healthcare and supporting health equity initiatives
• Commitment to the mission of Callen-Lorde