Voip Support

Voip Support Jobs

7 jobs found

9d ago

IT Support Specialist

City Property Management Phoenix, AZ

Phoenix, AZ

9d ago

$24 - $25/hr Full time Computer Skills End User Support Help Desk Support

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Job Description

City Property Management is seeking a collaborative, detail-oriented IT Support Specialist to help keep its technology infrastructure running smoothly for on-site and remote users. This onsite role in Phoenix, AZ focuses on diagnosing issues quickly, maintaining essential systems, and supporting daily IT needs across the organization.

Role Overview

The IT Support Specialist will troubleshoot hardware, software, and network problems, support communication systems including VoIP, and assist with virtual access software and endpoints. The position also includes setting up user accounts, handling password and login concerns, and testing new technology for potential benefits to the company.

Responsibilities

Troubleshoot and resolve hardware, software, and network issues for both on-site and remote users.
Install, configure, and update computer hardware, software, systems, networks, printers, and scanners.
Maintain and configure VoIP phone systems and headsets to support clear communication for all users.
Provide technical support across the company, in person or over the phone.
Set up accounts for new users and assist with password or login problems.
Test and evaluate new technology for potential benefits within the company.
Train staff members on how to use technology properly and safely.
Ensure security and privacy of networks and computer systems.
Prepare and present reports on usage and malfunctions to management.
Coordinate with external partners, such as internet service providers and hardware vendors, to resolve issues promptly.
Participate in the documentation and inventory management of IT assets.
Assist in the implementation and management of virtual access software and endpoints.

Requirements

Proven experience as an IT Technician or relevant position.
Excellent diagnostic and problem-solving skills.
In-depth understanding of computer systems, networks, and a variety of tech products.
Ability to manage multiple projects and tasks simultaneously while meeting deadlines.
Good knowledge of internet security and data privacy principles.
Certification as an IT Technician will be an advantage (example: CompTIA A+, Microsoft Certified IT Professional).
Strong communication and interpersonal skills.
Detail-oriented approach and critical thinking skills.
Patience and ability to work under pressure.
Adaptability and willingness to learn new technologies.

Technologies

VoIP phone systems
Virtual access software
Virtual access endpoints
CompTIA A+
Microsoft Certified IT Professional

Education

Associate’s or bachelor’s degree in Computer Science, Information Technology, or a relevant field is preferred.

Pay and Benefits

$24 - 25 per hour
401(k) and 401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Employee assistance program
Paid time off
Professional development assistance
Employee referral program
Pay is flexible and dependent on experience

Core Values

Professionalism
Engagement
Knowledge
Humility
Client Centric
Trust
Flexibility
Teamwork
Diligent
Fun, Fair & Respectful

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12d ago

IT Support Tech, Senior

Mister Car Wash Tucson, AZ

Tucson, AZ

12d ago

Full time Senior End User Support Hardware Support

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Job Description

The Senior IT Support Technician provides Tier 2–3 technical support, acting as an escalation point while helping maintain stability across systems and infrastructure. This onsite role in Tucson, AZ also includes mentoring junior technicians and contributing to documentation, training, and ongoing process improvements.

Key Responsibilities

Deliver Tier 2–3 support for complex hardware, software, and networking issues.
Act as an escalation resource for junior technicians and cross-functional teams.
Resolve service requests promptly and proactively identify root causes.
Configure desktops, laptops, mobile devices, and peripheral systems to enterprise standards.
Support infrastructure covering LAN/WAN, Wi-Fi, VOIP, and endpoint security tools.
Coordinate with system administrators and network engineers on performance optimization.
Create and maintain detailed technical documentation, SOPs, and support resources.
Develop user-facing materials to improve engagement with IT services.
Contribute to training and mentorship for junior team members.
Provide onsite technical support across HQ and field locations.
Assist with special projects, including deployments, upgrades, and system rollouts.

Required Qualifications

High school diploma or GED required; bachelor’s degree or higher in IT or related field preferred.
Minimum 5+ years in IT support or technical service roles.
Experience supporting Windows, macOS, mobile platforms, and help desk systems.
Proven ability to lead issue resolution independently and guide others.
Advanced troubleshooting across hardware, software, and network layers.
CompTIA A+, CompTIA Data Sys, or CompTIA Network+ (or comparable certification).
Ability to work independently while mentoring junior colleagues.
Excellent written and verbal communication for technical and non-technical audiences.
Strong time management and organizational skills in dynamic environments.
Commitment to continuous learning and process improvement.
Ability to travel up to 25% out of home market.

Technology and Tooling Exposure

Windows, macOS
LAN/WAN, Wi-Fi, VOIP
Endpoint security tools
Help desk systems
CompTIA A+, CompTIA Data Sys, CompTIA Network+

Benefits

Excellent Benefits including medical, vision, dental, PTO, and 401k, etc.
Career progression with a high growth.
Modern office space in the heart of downtown Tucson.
On-site Fitness Gym and Bike Share.
Employee Game Room and Lounge.
Free Unlimited Wash Club Membership.

Location and Work Arrangement

Tucson, AZ (onsite).

Additional Note

The job duties above provide a general sense of the role; additional duties may be assigned as necessary.

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22d ago

Technical Support Representative

Viasat Portland, OR

Portland, OR

22d ago

$15 - $28/hr Full time Computer Skills Customer Support End User Support

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Job Description

Support end-users and location staff with Viasat public Wi-Fi, VoIP, and TV services while handling billing, account, and technical troubleshooting.

Responsibilities

Support location staff and end-users trying to use public Wi-Fi, VoIP, or TV services at sites worldwide (including US military bases, hotels, and banks)
Troubleshoot connectivity issues using online diagnostic tools
Monitor deployed networks and escalate/dispatch when remote troubleshooting suggests an issue affecting multiple end-users
Answer general questions spanning rate plan differences, service availability, and possible contract requirements
Provide billing and account support to end-users
Handle billing inquiries such as reviewing invoices, escalating credit and refund requests, updating recurring payment methods, and assisting with unsuspend requests
Support account needs such as updating contact information, guiding end-users through Self-Care, transitioning account plans, reviewing current and historical usage, helping cancel subscriptions, and closing accounts
Record key details of each interaction in a Case Management solution
Deliver end-user email support, and monitor the voicemail inbox to respond to inquiries
Complete other project-related tasks as assigned by your supervisor

Requirements

Communication skills with an outgoing, friendly, kind, warm demeanor (“people person”)
General knowledge of personal computer networking
Ability to work effectively with team members to support internal and external customers
Analytical, problem-solving, and conceptual skills
Excellent time management
High School Diploma or GED
Excellent written and verbal communication skills
Willingness to work shift schedules in a 24x7 Call Center environment
Willingness to attend daily training sessions Monday through Friday, 9am–6pm for up to 4 weeks
Ability to multi-task
Typing proficiency of at least 35 WPM

Technologies

Online diagnostic tools
Case Management solution

What Will Help You on the Job

Prior experience setting up or managing a wireless network in a home or office environment

Schedule and Location

Location: Oregon (onsite)
Environment: 24x7 Call Center with shift work

Compensation

Salary: USD 15–28 per hour (hourly)
Base pay range (listed range): $15.14–$24.04 per hour
Base pay adjustment for specific locations: For roles in San Jose, San Francisco Bay Area, and New York City metro areas: $18.75–$28.37 per hour
Base pay may vary based on job-related knowledge, skills, and experience
Additional cash or stock incentives may be included, and medical, financial, and/or other benefits may be available depending on the position offered

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26d ago

IT Support Specialist

Public Media Group of Southern California Costa Mesa, CA

Costa Mesa, CA

26d ago

$30 - $34/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

Temporary, full-time IT Support Specialist role supporting approximately 120 employees across hybrid nonprofit media locations in Los Angeles County and Orange County.

Responsibilities

Act as a primary contact for employee IT requests and manage help desk tickets through timely resolution and clear communication
Troubleshoot issues across Windows and macOS including hardware, software, applications, account access, connectivity, and peripherals
Support organizational platforms and applications: Microsoft 365, Google Workspace, Active Directory/Azure, Zoom, Microsoft Teams, Adobe Creative Suite, and other media or creation applications
Provide basic Active Directory support including creating users, resetting passwords, and managing groups per established procedures and permissions
Use Microsoft 365 Admin Center and related administrative tools for routine user, account, and application support
Support ShoreTel and/or other VoIP phone systems, including routine troubleshooting for users and devices
Perform basic network troubleshooting for wired, wireless, and common connectivity issues, including patching and cable tracing
Use basic Windows and macOS commands during routine troubleshooting and network diagnostics
Deploy, configure, maintain, troubleshoot, and upgrade end-user devices including laptops, workstations, and peripherals
Set up and troubleshoot computers, monitors, printers, and other IT equipment
Support onboarding and offboarding: update accounts and access, prepare and deploy equipment, install software, and process equipment returns
Maintain IT documentation and assist with asset management, equipment inventory, assignments, and lifecycle tracking
Complete routine IT maintenance including software updates, equipment checks, and recurring support tasks
Contribute to support documentation and knowledge resources; identify recurring issues and opportunities to improve routine processes
Follow IT and security procedures and escalate infrastructure, cybersecurity, systems administration, and other complex issues to the appropriate team members
Provide hands-on onsite support at Los Angeles County and Orange County locations, traveling between sites as needed
Troubleshoot onsite technology including Wi-Fi/network connectivity, printers, workstations, conference room equipment, displays, peripherals, and related workplace tech
Assist with basic Ethernet cabling and physical connectivity support including connecting, tracing, replacing, and troubleshooting cables and endpoint connections
Crimp and terminate Ethernet cables as needed for onsite connectivity support
Support in-person and hybrid meetings and events with technology and AV equipment, including Zoom/Teams conferencing, displays, cameras, microphones, speakers, and related systems
Provide technical support for movie screenings, presentations, large meetings, and events requiring audiovisual or conferencing technology
Conduct routine checks of shared technology and meeting spaces and help with setup, movement, connection, and ongoing maintenance of IT and AV equipment

Requirements

Approximately 1–3 years of IT help desk, desktop support, technical support, or comparable hands-on experience preferred; relevant education, certifications, internships, or other practical experience may substitute
Basic PC and Mac troubleshooting skills
Familiarity with Microsoft 365 applications
Preferred familiarity with several of the following: Microsoft 365 Admin Center, Google Workspace, Active Directory/Azure, Zoom, Microsoft Teams, ShoreTel or other VoIP systems, Adobe Creative Suite, and other media or content-creation applications
Basic Active Directory knowledge including user creation, password resets, and group management
Basic networking knowledge including Wi-Fi, Ethernet, patching and tracing cables, and common connectivity issues
Basic knowledge of Windows/macOS commands and network troubleshooting
Ability to troubleshoot methodically, research unfamiliar problems, learn new systems and procedures quickly, and become self-sufficient in routine support responsibilities
Good communication, customer service, and documentation skills, including clear technical assistance for employees with varying technical proficiency
Ability to prioritize multiple tickets and requests, follow established procedures, maintain accurate documentation, and recognize when issues require escalation
Ability and willingness to work onsite and travel between Los Angeles County and Orange County locations as business needs require
Ability to lift and move equipment weighing more than 50 pounds, with or without reasonable accommodation
Availability for occasional event-related technical support outside standard business hours may be required

Technologies

Windows, macOS, Microsoft 365, Google Workspace
Active Directory, Azure
Zoom, Microsoft Teams
Adobe Creative Suite
Microsoft 365 Admin Center
ShoreTel, VoIP
Ethernet, Wi-Fi
Windows commands, macOS commands

Compensation

$30.00 - $34.00 hourly

Location

Costa Mesa, CA (onsite)
Burbank, CA and/or Costa Mesa, CA

Classification

Temporary, Full-Time, Non-Exempt

Reports to

Senior Administrator, System Support

Department

Physical Demands

Regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
Required to stand and walk
Occasionally lift and/or move up to 50 pounds

Work Environment

Primarily general office setting
Travel between Los Angeles County and Orange County locations as business needs require

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1mo ago

Mid-Level Technical Support / Field Engineer (VoIP / Networking)

ICON Cloud Solutions Irving, TX

Irving, TX

1mo ago Closed

Up to $60k/yr Full time Asterisk Customer Support End User Support

This position is no longer accepting applications (closed Oct 21, 2026).

Job Description

Hybrid mid-level Technical Support / Field Engineering role focused on live support for VoIP, networking, and system integrations.

Responsibilities

Provide live technical support by telephone as the primary support model
Troubleshoot and resolve issues involving VoIP, network, and system integrations
Coordinate with end customers, dealers, and internal team members during issue resolution
Run testing and diagnostics, then complete follow-up communications
Support installations and perform connectivity troubleshooting across on-premises and cloud environments
Travel to customer locations when required (infrequent)

Requirements

Strong self-starter who can operate independently after initial direction
Comfort with live phone conversations with customers and dealers (this role is not email-first support)
Strong verbal and written communication skills
Ability to read, understand, and produce basic technical documentation
Solid troubleshooting skills and ability to manage multiple tasks
Asterisk / FreePBX experience (preferred)
Networking fundamentals, including TCP/IP, DNS, DHCP, IP addressing, and VPNs
Understanding of VoIP systems with awareness of end-to-end implementation
Familiarity with wireless and network infrastructure, including Wi-Fi, LTE/5G, switches, and routers

Technologies

Asterisk
FreePBX
TCP/IP
DNS
DHCP
VPNs
Wi-Fi
LTE/5G
Switches
Routers
IP addressing

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Life insurance
On-the-job training
Paid time off

Salary: USD 60,000 per year

Minimum experience: 3 years

Location: Irving, TX (hybrid)

Beneficial Additional Skills (Not Required)

Prior technical support or field engineering experience
Experience with Alcatel-Lucent OXO/OXE and Fortigate routers
Experience with VoIP, SBCs, VLANs, and cloud connectivity
Installation and configuration of communications systems

Application Questions

Do you have 3+ years of experience in technical support, VoIP, or networking? (Yes/No)
Are you comfortable providing live phone-based support as your primary method of communication with customers? (Yes/No)
Are you comfortable commuting to this job's location? (Yes/No)
Are you legally authorized to work in the United States? (Yes/No)

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2mo ago

Technical Support Specialist

Code Blue Corporation Holland, MI

Holland, MI

2mo ago Closed

Full time Application Support Customer Support Hardware Support

This position is no longer accepting applications (closed Sep 15, 2026).

Job Description

Code Blue Corporation is hiring a Technical Support Specialist to join a service team focused on resolving difficult technical problems for remote customers, resellers, and internal partners. This Level II/III role is based in Holland, MI and supports issues across hardware, Cloud/IoT software, electrical systems, and cellular VPN routers, with occasional travel to support installations, escalations, and training.

Reporting to the Service Operations Manager, you will help drive each case to a verified fix while also strengthening the team’s ability to troubleshoot faster through documentation and training.

Key Responsibilities

Deliver Level II/III technical support to remote customers, resellers, and internal teams across North America, covering hardware, Cloud/IoT software, electrical systems, and cellular VPN routers
Troubleshoot network and telephony issues, including TCP/IP, SIP/VoIP, FreePBX/Asterisk, and AWS-hosted environments, working each case to a verified resolution
Build and maintain technical documentation, troubleshooting guides, and a knowledge base that captures resolution knowledge for the broader team
Develop and deliver training to increase technical capability across front-line support, resellers, and internal teams
Reproduce, document, and escalate product and field issues to ensure they feed quality and engineering improvements
Explain technical concepts clearly to both technical and non-technical audiences, and coordinate across Engineering, Quality, Manufacturing, and Customer Service
Travel occasionally, approximately 1 to 2 times per year, to support installations, escalations, or training
After becoming grounded in the role, contribute to shaping new products and services as the organization grows

Requirements

Technical and customer support experience
Strong networking fundamentals, including TCP/IP troubleshooting and network design
Comfort with, or the ability to quickly learn, SIP/VoIP, FreePBX, and Asterisk
A four-year degree or equivalent experience with a solid work history in a similar role

Technologies

TCP/IP, SIP/VoIP, FreePBX, Asterisk, AWS-hosted environments
MS Office: Word, Excel, Outlook
MS Teams

Benefits

401(k) and 401(k) matching
Health insurance (HMO or HSA options)
Dental insurance
Short- and long-term disability insurance
Flexible spending account (FSA)
Health savings account (HSA)
Life insurance
Paid time off
Vision insurance

Preferred / Trainable

Familiarity with AWS-hosted environments
Working knowledge of MS Office (Word, Excel, Outlook), MS Teams, and project-management tools
Experience creating technical documentation or delivering training content
Interest in growing toward product or engineering-facing work over time

Team Values

Candor: say what’s true so problems get solved instead of buried
Integrity: do what you say and own it when things do not go as planned
Detail & Process Oriented: build things right and improve the process
Personal Mastery & Group Learning: keep learning and share what you learn
Owns the Outcome: take responsibility for results, not just tasks

Work location: In person.

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2mo ago

IT Help Desk Analyst

MTG IT & AV Professionals Bensalem, PA

Bensalem, PA

2mo ago Closed

$33k - $55k/yr Full time Active Directory Application Support Customer Support

This position is no longer accepting applications (closed Sep 13, 2026).

Job Description

Join an onsite Level 1 IT support team in Bensalem/Philadelphia, delivering first-line service for managed services clients.

Responsibilities

Act as the first point of contact for support requests via phone, email, and the ticket portal
Triage, prioritize, document, and resolve incidents and service requests; escalate cleanly when the issue is beyond Level 1 scope
Troubleshoot and resolve computer, application, and connectivity issues for business and education clients using Windows and enterprise software
Support managed services including Microsoft 365 and Hosted Exchange, VoIP, network monitoring, endpoint protection, and backup administration
Work on operating system, Microsoft Office, printer, mobile device, backup, and network connectivity troubleshooting
Perform user account administration in Active Directory and Microsoft 365 (onboarding, offboarding, permissions, and password resets)
Coordinate hardware break-fix workflows, including warranty claims, RMAs, loaner equipment, and vendor follow-up
Stage, image, configure, and deploy workstations, laptops, printers, and peripherals
Use automated monitoring and RMM alerting to identify and escalate systemic issues, without waiting for client reports
ticket notes, time entries, and asset records; keep detailed logs and maintain strict security standards
Create and update technical documentation and SOPs to MTG documentation standards
Provide status reporting to your manager for work completed within defined timeframes
Communicate professionally with clients, vendors, and internal technical staff

Requirements

Completed college degree: Associate’s or Bachelor’s in any field of study (degree in IT, MIS, Computer Science, or related discipline preferred)
If degree is not IT/technical: must hold CompTIA A+ and CompTIA Network+ certifications
2+ years of desktop support or help desk experience, plus administrative support of IT systems in a business/corporate environment
Hands-on experience with Microsoft operating systems and PC hardware (macOS experience is a plus)
Strong written and verbal communication skills; effective customer relations with internal/external stakeholders
Ability to multi-task and prioritize in a high-volume ticket environment
“Can do” mindset with take ownership through to resolution
Valid driver’s license and clean driving record

Technologies

Windows 10/11, Windows Server
Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive
Active Directory, Entra ID, Group Policy
Microsoft Office
TCP/IP, DNS, DHCP, VPN clients, wireless connectivity
iOS, Android, MDM
VoIP, softphone
RMM platforms, PSA/ticketing systems

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan

Location and Travel

Onsite position based at the Bensalem / Philadelphia, PA corporate office with minimal travel
MTG provides a company vehicle for business-related travel outside the office

Schedule

8 hour shift, day shift
Monday to Friday
Weekends as needed

Preferred Certifications

CompTIA A+ (required where the degree is non-technical)
CompTIA Network+ and Security+
Microsoft certifications, including MS-900, AZ-900, or Microsoft Certified Professional equivalents
Hardware vendor break-fix certifications (Dell, HP, Lenovo)
Cisco CCNA, VMware, or other networking and systems certifications

Pay

$33,000 - $55,000 per year

How to Apply

Submit a resume and a brief cover letter to hr@247tech.com
Include “IT Help Desk Analyst” in the subject line
Applications are reviewed on a rolling basis
A resume must be submitted to be considered
Work location: in person

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