IT Support Specialist

City Property Management is seeking a collaborative, detail-oriented IT Support Specialist to help keep its technology infrastructure running smoothly for on-site and remote users. This onsite role in Phoenix, AZ focuses on diagnosing issues quickly, maintaining essential systems, and supporting daily IT needs across the organization.

Role Overview

The IT Support Specialist will troubleshoot hardware, software, and network problems, support communication systems including VoIP, and assist with virtual access software and endpoints. The position also includes setting up user accounts, handling password and login concerns, and testing new technology for potential benefits to the company.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues for both on-site and remote users.
• Install, configure, and update computer hardware, software, systems, networks, printers, and scanners.
• Maintain and configure VoIP phone systems and headsets to support clear communication for all users.
• Provide technical support across the company, in person or over the phone.
• Set up accounts for new users and assist with password or login problems.
• Test and evaluate new technology for potential benefits within the company.
• Train staff members on how to use technology properly and safely.
• Ensure security and privacy of networks and computer systems.
• Prepare and present reports on usage and malfunctions to management.
• Coordinate with external partners, such as internet service providers and hardware vendors, to resolve issues promptly.
• Participate in the documentation and inventory management of IT assets.
• Assist in the implementation and management of virtual access software and endpoints.

Requirements

• Proven experience as an IT Technician or relevant position.
• Excellent diagnostic and problem-solving skills.
• In-depth understanding of computer systems, networks, and a variety of tech products.
• Ability to manage multiple projects and tasks simultaneously while meeting deadlines.
• Good knowledge of internet security and data privacy principles.
• Certification as an IT Technician will be an advantage (example: CompTIA A+, Microsoft Certified IT Professional).
• Strong communication and interpersonal skills.
• Detail-oriented approach and critical thinking skills.
• Patience and ability to work under pressure.
• Adaptability and willingness to learn new technologies.

Technologies

• VoIP phone systems
• Virtual access software
• Virtual access endpoints
• CompTIA A+
• Microsoft Certified IT Professional

Education

Associate’s or bachelor’s degree in Computer Science, Information Technology, or a relevant field is preferred.

Pay and Benefits

• $24 - 25 per hour
• 401(k) and 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Employee assistance program
• Paid time off
• Professional development assistance
• Employee referral program
• Pay is flexible and dependent on experience

Core Values

• Professionalism
• Engagement
• Knowledge
• Humility
• Client Centric
• Trust
• Flexibility
• Teamwork
• Diligent
• Fun, Fair & Respectful