Windows 10/11

Windows 10/11 Support Jobs

2 jobs found

Today

Help Desk Technician

Arizona Priority Care Chandler, AZ

Chandler, AZ

Today

$26 - $29/hr Full time Active Directory Application Support Computer Skills

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Job Description

Arizona Priority Care is seeking a Help Desk Technician I to act as the first line of support for end users across the organization. In this onsite role in Chandler, AZ, you will help resolve IT requests quickly while following HIPAA and HITRUST CSF expectations for endpoint and account support.

This position focuses on hands-on troubleshooting, account administration, and clear communication with staff. You will support Windows 10/11 devices, Microsoft 365 tools, supported browsers, AZPC systems, and security safeguards in a regulated environment.

What you’ll do

Serve as the first point of contact for IT support requests via phone, email, walk-in, and a ticketing system; log, prioritize, and track incidents from intake through resolution or escalation.
Triage end-user issues, perform initial diagnostics, and escalate unresolved or complex problems to Tier 2/3 with complete documentation of the steps taken.
Provide hands-on and remote support for Windows 10/11 workstations, laptops, printers, and standard peripherals.
Perform new device setup, imaging, and onboarding configuration according to AZPC standards.
Troubleshoot Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint, along with supported browsers (Edge and Chrome) and AZPC business and clinical applications.
Create, modify, disable, unlock, and manage accounts in Active Directory and Microsoft 365, including group membership, mailbox provisioning, and MFA enrollment per provisioning and deprovisioning procedures.
Handle password resets and account unlocks across AD, Microsoft 365, and supported systems, verifying user identity before any credential change in line with AZPC security policy.
Follow HIPAA technical safeguards in all support activities, educate end users on security best practices and PHI handling, and report suspected security incidents to the IT Manager immediately.
Maintain the IT knowledge base, FAQ, and ticketing documentation; support staff training on hardware, software, and IT best practices individually or in small groups.
Ensure devices receive timely patches and antivirus updates; alert the IT Manager of non-compliant endpoints and maintain strict confidentiality of patient and organizational data.
Complete assigned daily projects, including support for audio/visual and conferencing equipment, and other duties as assigned; potential on-call duties may be required.
Adhere to HITRUST CSF control requirements as they apply to endpoint support (access control, audit logging, session timeouts, screen lock policies) and participate in security awareness training as required by HITRUST.

Requirements

Associate’s degree in IT or related field, or equivalent experience; Bachelor’s preferred.
1–2 years in Help Desk or desktop support; healthcare IT experience preferred.
Proficiency with Windows 11, Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive, SharePoint), and supported browsers (Edge, Chrome).
Working knowledge of Active Directory and Microsoft 365 administration, including user accounts, password resets, group membership, and mailbox provisioning.
Experience using an IT ticketing/ITSM system such as ServiceNow, ManageEngine, Zendesk, or equivalent for incident logging and documentation.
Basic networking knowledge relevant to end-user support, including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
CompTIA A+, ITF+, or Microsoft MS-900 preferred; willingness to obtain within the first year.
Experience supporting or working in a HIPAA-regulated environment with PHI, including understanding data confidentiality requirements.
Awareness-level familiarity with HITRUST CSF (not deep technical), including how end-user support actions connect to formal controls; HITRUST-certified or HITRUST-pursuing environment experience preferred.
Strong customer service skills, professional phone etiquette, and ability to communicate technical concepts clearly to non-technical staff.
Detail-oriented with strong organization, critical thinking, and problem-solving skills; ability to manage multiple open tickets and prioritize effectively.
Maintain a high level of confidentiality at all times.

Location, schedule, and pay

Location: Chandler, AZ (onsite)
Schedule: FT in-office presence for the first 30 days of employment; hybrid schedule available after the initial training period
Compensation: $26–$29 per hour

Technology stack

Windows: Windows 10, Windows 11
Microsoft 365 & apps: Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint
Browsers: Microsoft Edge, Google Chrome
Identity & security: Active Directory (AD), MFA
ITSM/ticketing: ServiceNow, ManageEngine, Zendesk
Networking: TCP/IP, DNS, DHCP, VPN, Wireless troubleshooting
Framework: HITRUST CSF

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Today

Lead Help Desk Technician

Associated Systems Professionals, LLC South Charleston, WV

South Charleston, WV

Today

$32k - $40k/yr Full time Customer Service Customer Support End User Support

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Job Description

Associated Systems Professionals, LLC is a growing IT Managed Services Provider serving small business clients, and this full-time onsite Lead Helpdesk Technician role in South Charleston, WV is built around hands-on support, teamwork, and steady growth. You will help keep client systems running smoothly while working in a supportive, collaborative team culture and gaining exposure to a wide range of technologies and industries.

What You’ll Do

Provide remote and on-site IT support to small business clients
Troubleshoot issues across Windows operating systems, Microsoft 365, email, printers, and networking
Handle support requests through tickets, phone calls, and emails with timely, professional responses
Configure workstations, install software, manage user accounts, and set up new users
Document all troubleshooting and resolutions in the ticketing system and knowledge base
Monitor client systems and respond to alerts using RMM tools
Collaborate with senior technicians and escalate issues when needed

What We’re Looking For

1–3 years of experience in IT helpdesk, desktop support, or a related field
Familiarity with Microsoft 365, Windows 10/11, and basic networking concepts such as TCP/IP, DNS, and DHCP
Remote monitoring and management (RMM) experience preferred
Strong communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
CompTIA A+, Network+, or other relevant certifications a plus
A valid driver’s license and reliable transportation for local site visits
Must be authorized to work in the United States
Local candidates only (no relocation assistance)

Local Requirements

This is a local position. Applicants must currently reside in the Charleston, WV area. No relocation assistance is provided.

Compensation and Benefits

Competitive pay: $32,000 - $40,000 per year
Performance bonuses
Health insurance
PTO and paid holidays
401(k) plan
Supportive, collaborative team culture
Exposure to a wide range of technologies and industries

Technologies You’ll Work With

Windows operating systems, Microsoft 365, RMM tools, Windows 10, Windows 11, TCP/IP, DNS, DHCP

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Windows 10/11 Support Jobs

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