Wireless Networking

Wireless Networking Support Jobs

3 jobs found

1d ago

Senior Wireless Technical Support Engineer

Hewlett Packard Enterprise San Juan, PR

San Juan, PR

1d ago

Full time Senior Customer Support Network Support

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Job Description

Hybrid work in San Juan, PR with a role focused on wireless and networking problem solving. You’ll join Hewlett Packard Enterprise to support customers through complex technical escalations while contributing to engineering design work. The team is built around comprehensive benefits, inclusive ways of working, and development programs to help you grow into either deep technical expertise or new paths across divisions.

What you’ll do

Triage and resolve customer support escalations coming in through multiple inbound channels.
Deliver strong customer experiences by meeting or exceeding expectations for response quality and timeliness.
Build and maintain layer 2/3 network testbeds to reproduce and validate issues.
Review and understand wireless/network features, reproduce customer problems, and debug behavior.
File tickets on bugs you discover during investigations.
Analyze logs to identify root causes and drive solutions in collaboration with developers.
Participate in relevant meetings and discussions, and provide status reports.
Drive innovation and support integration of new technologies into engineering design organization projects and activities.
Provide guidance and mentoring to less-experienced staff members.

What you bring

Bachelor’s or Master’s degree in Computer Science or Computer Engineering, with a preferred focus in networking.
Typically 6-10 years of experience.
Knowledge of Layer 2 and Layer 3 networking.
Knowledge of 802.11 Wi-Fi standards.
Ability to use and evaluate appropriate engineering design tools and software packages to design components and solutions.
Excellent analytical and problem-solving skills.
Experience conducting reviews of material specifications and hardware, software, and electrical component design.
Ability to evaluate empirical analysis, modeling, and testing methodologies to validate product designs and specifications.
Excellent written and verbal communication skills, including mastery in English and the local language, with the ability to communicate product architectures, design proposals, and negotiate options at senior management levels.

Benefits

Relocation support is provided for eligible candidates.

Health & wellbeing

We strive to provide a comprehensive suite of benefits to support physical, financial, and emotional wellbeing for team members and their loved ones.

Personal & professional development

We invest in your career with programs designed to help you reach your goals, whether you want to become a knowledge expert in your field or apply your skills in another division.

Unconditional inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We value varied backgrounds and support flexibility to manage work and personal needs.

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5d ago

Helpdesk Technician II

CyberSheath Remote 🌍 Remote

Remote

5d ago

$70k - $83k/yr Full time Application Support Cloud Platforms Connectwise

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Job Description

CyberSheath is hiring a Helpdesk Technician II to deliver remote day-to-day support across client IT environments, including onboarding, troubleshooting, and maintenance.

Responsibilities

Provide exceptional customer support in a fast-paced remote Managed Services Practice
Remotely troubleshoot and resolve client requests across end-user hardware, software, and cloud services
Deliver day-to-day operational support for Desktop and Server Operating Systems (Windows, Mac, Linux)
Support Microsoft 365 services and collaboration tools: Office 365, Azure, Teams, OneDrive, SharePoint
Maintain and troubleshoot networking devices including firewalls, switches, and wireless access points
Support line of business applications
Provide operational support for on-premise and cloud backup and disaster recovery
Support hardware peripherals such as printers, monitors, docking stations, webcams, and related equipment
Support mobile devices and Mobile Device Management (MAM/MDM)
Escalate issues as needed for Level I Helpdesk staff
Assist with onboarding and offboarding of clients, systems, and users
Deploy and maintain security tools and management agents
Maintain current notes and time entries for all requests in the helpdesk ticketing system
Create and maintain comprehensive documentation for internal and client systems
Work with third-party vendors to remediate issues as needed

Requirements

Minimum 2+ years working for a Managed Service Provider (MSP)
Minimum 5+ years experience working on an IT Helpdesk using remote support tools
Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)
Prior experience with Remote Monitoring and Management (RMM) tools (Automate, Labtech, Continuum, NinjaOne, etc.)
Ability to provide exceptional customer service in all situations
Strong troubleshooting, problem-solving, and verbal/written communication skills
Experience supporting Microsoft Windows desktop and server operating systems
Experience with Microsoft Office 365 and Azure administration
Proficiency with Microsoft Server Active Directory and Group Policy
Moderate networking experience including remote configuration/troubleshooting (TCP/IP, WiFi, VPN)
Knowledge of Microsoft cloud technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.
Knowledge of scripting and automation tools is a plus
Demonstrated ability to work in a team environment
Must be authorized to work for any employer in the U.S.

Technologies

ConnectWise Manage
Automate, Labtech, Continuum, NinjaOne
Windows, Mac, Linux
Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
Firewalls, switches, wireless access points
TCP/IP, WiFi, VPN
Azure Entra ID, Endpoint Protection, Intune, Autopilot
Microsoft Server Active Directory, Group Policy
MAM/MDM

Preferred Education, Experience, & Skills

Bachelor's degree from an accredited university in Computer Science, Engineering, or a related field
Security technologies experience:
- Multifactor Authentication
- Encryption
- SIEM/SOAR
- Endpoint Detection and Response
Preferred certifications: Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+
Excellent organizational skills, including balancing conflicting priorities
Ability to work independently, remotely, and as part of a team

Work Environment

Remote role with potential for travel to client sites
Travel expectations: approximately 20%
Some on-call, shift, and evening work

Location: Remote (remote)

Compensation: USD 70,000 - 83,000 per yearly

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8d ago

Help Desk/Desktop Support Analyst

Jones-Onslow Electric Membership Corporation Jacksonville, NC

Jacksonville, NC

8d ago

$62k - $62k/yr Full time Active Directory Android Apple Ios

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Job Description

As the primary help desk and desktop support contact, you will diagnose, troubleshoot, and resolve employee hardware and software issues onsite in Jacksonville, NC.

Responsibilities

First point of contact for help desk requests via phone, email, or chat.
Document and track work orders in the help desk ticketing system to support quality service.
Perform remote troubleshooting using diagnostic techniques and targeted questions.
Determine the best solution based on the reported issue and user-provided details.
Walk employees through troubleshooting steps and resolution actions.
Install, configure, and troubleshoot hardware and software for desktop and laptop operating systems.
Troubleshoot wireless and wired networking, applications, printers, and peripherals to correct issues.
Create and maintain end-user documentation for common help request resolutions.
Log events and issues clearly, including the recorded resolution.
Follow up with users by updating status and information.
Recognize unresolved issues and route them to the next level of support personnel.
Provide accurate information on IT products or services.
Run reports to analyze recurring issues and complaints.
Request feedback and monitor calls and other correspondence methods to improve training approaches.
Train other staff members on troubleshooting and diagnosing issues.
Share employee feedback and suggestions with the appropriate internal IT team member.
Identify opportunities for improvement and recommend enhancements to IT procedures and operations.
Diagnose and resolve basic technical issues.
Install and provide routine maintenance on users’ PCs, printers, hardware, and software.
Assist in monitoring system backups.
Use a strong working knowledge of Microsoft Active Directory infrastructure and network administration.
Attend and participate in calls, conferences, training, and webinars as required.
Identify end-user training needs.
Perform other duties assigned by management with a courteous, dependable, and confidential approach consistent with informational systems professionalism.
Maintain patient, courteous, professional communication with employees at all levels; attendance is required.

Requirements

Associate’s degree in information technology, computer science, or related field (preferred).
0-2 years of experience in technical support or an IT helpdesk environment.
Relevant additional education and/or professional certifications (example: A+ certification may substitute for equivalent years of experience).
Strong customer service skills; ability to work with employees, contractors, and customers in a courteous and patient manner.
Ability to work independently; understand and carry out oral and written instructions; request clarification when needed.
Skills in communicating with users to diagnose system problems.
Self-motivated and self-directed.
Good analytical skills.
Ability to prioritize and execute tasks to completion.
Ability to work as a team member.
Ability to lift and transport moderately heavy objects such as computers, monitors, and other peripherals.
LAN knowledge.
Knowledge of Microsoft Windows, Linux, Mac OS, Android, and iOS system administration.
Excellent communication skills.
Understanding of computer systems, Webex Calling phone system, and mobile devices including phones and tablets.
Understanding of laptops and VDI troubleshooting.

Technologies

Windows
macOS
Linux
Android
iOS
Microsoft Active Directory infrastructure
Network administration
Wireless and wired networking
Printers and peripherals
LAN
Webex Calling phone system
VDI

Pay

USD 61,912 per year (salaried).

Reporting

Reports to: IT Department Manager
Direct reports: None

On the Job Training

On-site and off-site training courses
Vendor site visits

Working Conditions

Normal working conditions inside an office building with heat and air conditioning.
Regular office hours: 7:30AM to 4:30PM Monday through Friday (excluding company observed holidays).
Rotating on-call schedule: 7x24x365.
Onsite role in Jacksonville, North Carolina.
Expected to live near or within the community.
Attendance is a requirement for this position.

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Wireless Networking Support Jobs

Senior Wireless Technical Support Engineer

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