IT Support Specialist II

Hybrid Tier 2 IT Support Analyst role focused on advanced end-user troubleshooting and IT system support in a corporate environment.

Responsibilities

• Deliver Tier 2 technical support for macOS and Windows laptops, resolving hardware and software issues.
• Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive.
• Troubleshoot network connectivity, VPN, and wireless access problems.
• Coordinate with Tier 1 support to escalate, triage, and help resolve technical issues efficiently.
• Support application deployments, system updates, and patch management.
• Maintain documentation for IT procedures and troubleshooting guides.
• Provide technical guidance and training to end-users and support teams including Tier 1 and interns.

Requirements

• macOS and Windows troubleshooting experience.
• Knowledge of Microsoft Intune for endpoint management.
• Strong understanding of Office 365 administration.
• Familiarity with Active Directory, Azure AD, and Group Policy.
• Ability to diagnose hardware issues and coordinate repairs.
• Excellent problem-solving skills and communication.
• Certifications such as CompTIA A+, Microsoft 365 Certified, or Apple Certified are a plus.

Preferred Experience

• Bachelor’s degree required.
• 10+ years in a Tier 2 IT support role including macOS and Windows.
• Direct experience managing corporate IT environments with Macs and laptops.
• Knowledge of Intune, JAMF, or other device management tools.
• Knowledge of the Beyond Trust remote access tool.

Technologies

• macOS, Windows
• Microsoft Intune
• Office 365: Exchange, SharePoint, Teams, OneDrive
• Active Directory, Azure AD, Group Policy
• JAMF
• Beyond Trust remote access tool
• VPN, wireless access

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development

Location: Atlanta, GA 30328 (hybrid). Work arrangement: Hybrid (US-GA-Atlanta / Sandy Springs). FLSA: Exempt. Tag: #LI-Hybrid.