Clinical Service Desk Support

Abacus Service Corporation is seeking a Clinical Service Desk Support professional to deliver application support for the client community, with a primary focus on an electronic medical record (EMR) environment. This role is based in Los Angeles, CA and works onsite, providing direct, hands-on assistance to end-users who rely on Cerner systems and clinical workflows.

In this position, you will administer end-user support for Cerner systems and applications, working through an escalation path to diagnose issues, troubleshoot effectively, and coordinate resolutions through completion. Alongside technical support, you will also provide basic training and consulting via phone to help users understand and apply system functionality in day-to-day operations.

What you’ll do

• Provide application support to the client community, with a primary focus on the electronic medical record (EMR) system.
• Administer end-user support for Cerner systems and applications, including troubleshooting and escalation.
• Follow an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion.
• Deliver basic over-the-phone training and consulting to end-users.
• Support the mission, vision, values, and strategic goals of the Client.
• Provide direct, hands-on Cerner application support.
• Perform Cerner application and clinical workflow troubleshooting.

Technology focus

• Electronic medical record (EMR) system
• Cerner
• Cerner systems and applications

Location

• Los Angeles, CA (onsite)
• In person

Pay

• USD $32.00 - $36.00 per hour