Desktop Support Analyst

Support an onsite client base in Chattanooga, TN as a Tier II Desktop Support Analyst, handling escalations and hands-on desktop troubleshooting across multiple environments.

Responsibilities

• Resolve escalated end-user incidents that need deeper investigation beyond initial help desk support
• Provide in-person support at local client locations for hardware, software, and connectivity issues as needed
• Troubleshoot and remediate problems on Windows workstations, including printers, VPN access, Microsoft applications, and general desktop performance
• Prepare, deploy, and configure desktop and workstation equipment for both new and existing users
• Perform routine Active Directory support tasks such as account creation, user updates, and access-related troubleshooting
• Investigate endpoint network issues by evaluating cabling, switches, firewalls, and other infrastructure components affecting connectivity
• Assess troubleshooting outcomes and determine when to resolve directly versus engaging advanced technical teams
• Document troubleshooting steps, resolutions, and ticket status updates accurately in the ticketing system
• Provide clear progress updates and technical guidance to users with varying technical backgrounds

Requirements

• 2+ years of experience in Tier II support, desktop support, field services, or a closely related IT support role
• Strong hands-on experience supporting Microsoft Windows workstations in business environments
• Familiarity with workstation imaging, setup, deployment, and printer troubleshooting
• Working knowledge of Active Directory administration and basic Windows server support concepts
• Solid networking fundamentals, including TCP/IP, VPN connectivity, and endpoint network troubleshooting
• Experience using a service desk/ticket management platform such as ConnectWise, ServiceNow, or a comparable tool
• Ability to work independently in fast-moving support environments while maintaining professionalism with clients and end users
• Exposure to multi-client or managed support settings preferred; Network+ or comparable networking knowledge is a plus

Technology Stack

• Microsoft Windows, Windows workstations, Windows server
• Active Directory
• VPN
• Microsoft applications
• TCP/IP
• ConnectWise, ServiceNow
• Network+

Compensation & Work Details

• Location: Chattanooga, TN (onsite)
• Compensation: USD 21–25 per hour
• Job type: Contract

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan eligibility for hired contract/temporary professionals