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Premiere Digital Services

IT Desktop Support Analyst

Premiere Digital Services
Los Angeles, CA $30+/hr Full time Posted 27d ago
Application Support Desktop Support Desktop Support Analyst End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services macOS Microsoft Intune Onsite Operating Systems Technical Support Windows
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Job Description

Premiere Digital Services is hiring an IT Desktop Support Analyst to support end-user computing for employees and clients. The role focuses on keeping desktop hardware, operating systems, and business software reliable while delivering timely help for day-to-day technical needs.

This is an onsite position based in Los Angeles, CA, working Monday through Friday, 9:00am to 5:30pm. The hourly rate is USD 30, with a requirement of 3+ years of relevant experience and a Bachelor’s degree.

What you’ll do

  • Respond quickly to support requests from employees and clients.
  • Investigate and diagnose issues efficiently, then coordinate with other engineers or 3rd parties to drive resolutions.
  • Proactively monitor and maintain systems to support high availability and strong performance.
  • Take corrective action to keep content and operational processes moving.
  • Provide 1st tier desktop support for employees, clients, and other team members.
  • Collaborate with international technical teams and external partners to complete projects and meet business needs.
  • Test, troubleshoot, and support the latest web, media, and entertainment technology systems and solutions.

What you need

  • Bachelor’s degree and/or 3-4 years in a Desktop Support Technician role or equivalent.
  • In-depth knowledge of Windows and Mac operating systems in a networked enterprise environment.
  • Experience troubleshooting desktop-level hardware and software problems.
  • Strong documentation skills, including procedures, user guides, and detailed reports.
  • Experience implementing, deploying, and supporting desktop infrastructure.
  • Ability to work independently as well as collaboratively, with good written and verbal communication.
  • Knowledge of basic networking fundamentals, including DNS and TCP/IP.
  • Ability to multitask, work under pressure, and meet project deadlines.
  • Experience managing users in a file sharing environment.
  • Strong knowledge of Windows 11.
  • Mac OS X experience with versions 10.x through 15.x.
  • Basic network troubleshooting, including TCP/IP and DNS.
  • Basic administration experience such as account provisioning and user onboarding/offboarding.
  • File sharing experience with SMB and NFS.

Technologies you may work with

  • Windows, Mac operating systems, Windows 11, Mac OS X
  • DNS, TCP/IP, SMB, NFS
  • Jira, Adobe Cloud Suite, InTune
  • AVID Media Composer, Avid Nexis, and Avid Nexis shared storage environments

Helpful (not required)

  • Experience using Jira or similar ticketing systems.
  • Experience with Adobe Cloud Suite.
  • User support experience in an entertainment-focused industry.
  • Experience providing remote-level support.
  • Knowledge of IT security and compliance.
  • Experience with remote management and compliance utilities such as InTune.
  • Hands-on support experience for AVID Media Composer systems and Avid Nexis shared storage environments.

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