Help Desk Technician

The Help Desk Technician role at H. F. Lenz Company in Johnstown, PA provides first-line IT support and troubleshooting for basic hardware, software, and network issues on site.

Responsibilities

• Deliver first-line support and respond to incoming IT requests via the ticketing system, email, phone, and walk-ins.
• Diagnose and resolve basic problems across Windows and Mac OS, Microsoft 365, internal applications, printers, iPads, and mobile devices.
• Assist with hardware setup, configuration, and deployment of laptops, desktops, monitors, and mobile devices for new hires.
• Create, modify, and delete user accounts as required.
• Maintain clear and accurate logs of service requests in the IT ticketing system and contribute to the internal knowledge base.
• Identify and escalate more advanced issues to system administrators or the IT Manager when necessary.

Requirements

• Education and experience: an associate degree in IT, computer science, or completion of a technical certificate program is required.
• Experience level: 0–5 years in a technical support role or an equivalent combination of education and training.
• Technical knowledge: basic understanding of computer hardware components, Windows 10/11, and Wi-Fi/network connectivity.
• Communication skills: strong verbal and written communication, with the ability to explain technical concepts to non-technical users.
• Problem solving: a proactive approach to learning, troubleshooting, and developing creative solutions to technical challenges.

Technologies

• Windows 10/11
• Mac OS
• Microsoft 365
• Google Workspace
• Jira
• ServiceNow
• Freshdesk
• Zendesk

Education

Associate degree is preferred.

Experience

• IT Technical Support: 1 year, preferred
• Microsoft Windows Server: 2 years, required

Work Location

On site at the Johnstown, PA facility.

Ability to commute

Johnstown, PA 15904, required.

Staffing Requisition

# 2026-015

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Parental leave
• Company holidays
• 401(k) and 401(k) matching
• Tuition reimbursement
• Student loan assistance
• Company-sponsored training
• IT certification reimbursement
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Retirement plan
• Professional development assistance
• Referral program