Was Construction And Roofing LLC is seeking a customer-focused Service Desk Analyst to support employees with everyday technology needs. This onsite role focuses on diagnosing hardware and software issues, managing support requests, and helping maintain dependable IT systems.
Key Responsibilities
- Handle incoming IT support requests via phone, email, and ticketing systems.
- Troubleshoot issues involving computers, software, printers, and network connectivity.
- Install, configure, and maintain computers and related equipment.
- Create, update, and resolve technical support tickets.
- Assist with user accounts, passwords, and access permissions.
- Escalate more complex technical problems to the appropriate IT specialists.
- Maintain IT documentation and support records.
- Provide clear, practical technical guidance to employees.
Required Background
- Associate degree in Information Technology, Computer Science, or a related field (preferred).
- Help desk or technical support experience (an advantage).
- Basic knowledge of Windows, Microsoft 365, hardware, and networking.
- Familiarity with ticketing systems and troubleshooting procedures.
- Strong customer service and communication skills.
- Ability to prioritize requests and work through technical problems effectively.
- CompTIA A+ certification (preferred).
Technologies Used
Compensation
$48,000.00 to $65,000.00 per year
Location and Work Setting
Irving, TX (onsite / in person)
Benefits
- Dental insurance
- Employee assistance program
- Flexible schedule
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
Potential additional benefits may include health insurance, paid time off, retirement savings options, technical training, and professional development opportunities, depending on company policy and eligibility.
Education
Associate degree in Information Technology, Computer Science, or related field (preferred).
About the Company
Was Construction And Roofing LLC is identified as a construction and roofing-related business. Its connection to this IT service desk position should be confirmed before publishing.
