Was Construction And Roofing LLC is seeking a customer-focused Service Desk Analyst to support employees with everyday technology needs. This onsite role focuses on diagnosing hardware and software issues, managing support requests, and helping maintain dependable IT systems.

Key Responsibilities

Handle incoming IT support requests via phone, email, and ticketing systems.
Troubleshoot issues involving computers, software, printers, and network connectivity.
Install, configure, and maintain computers and related equipment.
Create, update, and resolve technical support tickets.
Assist with user accounts, passwords, and access permissions.
Escalate more complex technical problems to the appropriate IT specialists.
Maintain IT documentation and support records.
Provide clear, practical technical guidance to employees.

Required Background

Associate degree in Information Technology, Computer Science, or a related field (preferred).
Help desk or technical support experience (an advantage).
Basic knowledge of Windows, Microsoft 365, hardware, and networking.
Familiarity with ticketing systems and troubleshooting procedures.
Strong customer service and communication skills.
Ability to prioritize requests and work through technical problems effectively.
CompTIA A+ certification (preferred).

Technologies Used

Windows
Microsoft 365

Compensation

$48,000.00 to $65,000.00 per year

Location and Work Setting

Irving, TX (onsite / in person)

Benefits

Dental insurance
Employee assistance program
Flexible schedule
Parental leave
Relocation assistance
Retirement plan
Tuition reimbursement

Potential additional benefits may include health insurance, paid time off, retirement savings options, technical training, and professional development opportunities, depending on company policy and eligibility.

Education

Associate degree in Information Technology, Computer Science, or related field (preferred).

About the Company

Was Construction And Roofing LLC is identified as a construction and roofing-related business. Its connection to this IT service desk position should be confirmed before publishing.

Service Desk Analyst

Job Description