IT Service Desk Analyst

YES Communities is hiring an IT Service Desk Analyst to support day-to-day IT needs for employees across onboarding, role changes, terminations, and ongoing access management. This onsite position in Denver, CO focuses on providing reliable help through ServiceNow, troubleshooting identity and access issues, and maintaining clear documentation so employees can work without interruption.

In this role, you will handle employee lifecycle requests, provision and adjust access across company systems and applications, and respond to service requests and incidents. When needed, you may also provide occasional deskside support for office users and contribute to process improvements and automation opportunities.

Key Responsibilities

• Process new hire, employee change, and termination requests.
• Provision, modify, and remove user access across business applications and systems.
• Troubleshoot accounts, permissions, authentication, and access-related issues.
• Respond to incidents and service requests using ServiceNow.
• Provide occasional deskside support for office users.
• Maintain and improve standard operating procedures, knowledge articles, and technical documentation.
• Document work performed and communicate status updates effectively.
• Assist with process improvements and automation opportunities where appropriate.

Qualifications

• Basic familiarity with Windows operating systems and troubleshooting.
• Strong problem-solving and customer service skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities effectively.
• Attention to detail and commitment to documentation.
• Previous experience in a Service Desk or IT support role preferred.
• Experience with user provisioning, access management, or employee onboarding/offboarding processes preferred.
• Familiarity with enterprise identity and device management platforms preferred.

Technologies You’ll Work With

• ServiceNow
• Microsoft 365
• Microsoft Entra ID
• Microsoft Intune
• Samsung Knox MDM
• PowerShell

Compensation and Benefits

Salary: $23 - $29 per hour, plus a 10% annual bonus opportunity.

• Comprehensive health benefits
• Life, long and short-term disability insurance
• 401(k) with company match

Safety and Recruiting Information

• Yes Communities recruiters only contact you from @yescommunities.com email addresses.
• Legitimate Yes Communities recruiters will never ask for money, fees, or banking information before your first day.
• If you are unsure about a communication, do not click links. Visit yescommunities.com/careers/ for confirmed position openings.