Bashas' Tech Support Specialist I

Work onsite in Chandler, AZ with the Technical Assistance Center (TAC) team and provide 24-hour support for employees’ desktop, laptop, and network connection needs. This role coordinates, diagnoses, and troubleshoots incoming technical issues while helping internal customers get back to work quickly through clear documentation, escalation when necessary, and consistent help desk processes.

What you’ll do

• Act as the first point of contact for technical assistance requests received by phone, email, or instant message.
• Resolve technical problems in a timely manner, or escalate issues to the appropriate IT technical staff on behalf of internal customers.
• Assess each case using the details provided, then determine and document the best solution.
• Identify situations that require urgent attention and route them accordingly.
• Follow standard help desk procedures for troubleshooting, tracking, and resolution.
• Provide case status updates to management and end-users, and notify management of reoccurring problems.
• Support and maintain effective working relationships with users.
• Develop, document, and implement standard operating procedures and customer service guidelines related to IT support.
• Monitor and respond to system operating errors to support accurate processing and recording.
• Administer help desk software and maintain records of processing problems and actions taken to correct them.
• Log events for each shift in a turnover log, including system malfunctions and disruptions, and prepare a shift report for the supervisor.

What you bring

• BA/BS in Computer Science or related discipline (preferred), or the equivalent combination of education and experience related to analytical and/or system support.
• Minimum 1 year of technical support experience related to analytical and/or system support, or an equivalent mix of education, training, and experience.
• Computer literacy with helpdesk tools plus spreadsheet, database, presentation, and work processing software.
• Basic understanding of networking concepts.
• Ability to organize, prioritize, and manage multiple assignments while meeting tight deadlines.
• Demonstrated customer service skills, accuracy, and strong attention to detail.
• Ability to follow verbal and written instructions.
• Capacity to work independently and collaboratively, with effective communication and working relationships across customers.
• Flexibility and open availability to support a 24-hours a day, 7-days a week Technical Support Center.

Working environment and location

• Business office environment.
• Occasional travel to outside locations or meetings may be required.
• Ability to work extended hours as needed.
• Location: Chandler, AZ (onsite).

Internal applicant notes

• No disciplinary action during the past 6 months.
• Your current leader must recommend the application and provide endorsement upon request from HR.
• Upload a resume and answer all application questions.

Arizona, New Mexico, California, or Nevada requirement

Permanent residency in Arizona, New Mexico, California, or Nevada is a condition of employment for this position. A job offer may be denied or rescinded, and if employed, employment may be terminated if a team member ceases to reside in one of these states.