Bashas' Tech Support Specialist I

Join the on-site Technical Assistance Center (TAC) team at Raley’s Supermarkets in Chandler, AZ. This role supports employees with 24-hour technical and IT help, focusing on desktop, laptop, and network connectivity. You’ll be part of a structured help desk environment where your work directly impacts how quickly internal customers get back up and running.

What you’ll do

As a Technical Support Specialist I, you will provide first-point support and manage issues from intake through resolution or escalation. You’ll follow established help desk procedures, diagnose problems based on customer details, and keep stakeholders informed with accurate case documentation and updates.

• Resolve technical problems in a timely manner or escalate to the appropriate IT technical staff on behalf of internal customers.
• Act as the first point of contact for technical assistance via phone, email, or instant message.
• Determine and document recommended solutions based on the issue description and available details.
• Identify and escalate situations requiring urgent attention.
• Provide case status updates to management and end-users, including notifying management of reoccurring problems.
• Support and maintain effective relationships with users throughout the support process.
• Develop, document, and implement standard operating procedures and customer service guidelines related to IT support.
• Monitor and respond to system operating errors to support accuracy of processing and recording.
• Administer help desk software.
• Maintain records of processing problems and actions taken to correct issues.
• Log shift events, including system malfunctions and disruptions, into the turnover log and create a shift report for the supervisor.

What you bring

• BA/BS in Computer Science or related discipline (preferred), or the equivalent combination of education and experience related to analytical and/or system support.
• Minimum 1 year of technical support experience related to analytical and/or system support, or an equivalent combination of education, training, and experience.
• Computer literacy in help desk tools, spreadsheets, database, presentation, and work processing software.
• Basic understanding of networking concepts.
• Ability to organize, prioritize, and manage multiple assignments while meeting tight deadlines, with demonstrated customer service, accuracy, and attention to detail.
• Ability to follow verbal and written instructions.
• Ability to work independently and in a group environment while developing and maintaining effective communication and working relationships with customers.

Schedule and work setting

• Ability to work extended hours as required to support the company’s business needs.
• Work is performed in a business office environment.
• Occasional travel to outside locations or meetings may be required.

Important eligibility details

• Internal applicants: No disciplinary action during the past 6 months. Current leader must recommend the application and provide endorsement upon HR request. Upload a resume and answer all application questions.
• Residency requirement: Permanent residency in Arizona, New Mexico, California, or Nevada is a condition of employment. A job offer may be denied or rescinded, and employment may be terminated if residency changes.

Compensation

The displayed compensation range reflects what the company reasonably expects to pay. The actual offer depends on relevant education, training, experience, and other bona fide factors.