CNC Technical Support Specialist

Join 5th Axis Inc. onsite in San Diego, CA as a CNC Technical Support Specialist supporting customers and manufacturing teams with real, hands-on problem solving. This role focuses on helping machinists, engineers, and production teams tackle 3-, 4-, and 5-axis setup and fixturing challenges for 5th Axis products, with the support of CRM/ERP documentation and direct escalation to engineering when needed. The hourly salary range is USD 38–45.

Why this role is a great fit

You will help improve repeatability, alignment, and setup efficiency by diagnosing issues with workholding and zero-point solutions. If you enjoy translating shop-floor challenges into clear next steps for others, you will be working in a role built around technical guidance and customer communication. You will also document cases in Epicor and Salesforce preferred, and share feedback that helps strengthen products and processes.

Responsibilities

• Work directly with machinists to diagnose and resolve setup and fixturing challenges
• Provide technical guidance on workholding systems, zero-point solutions, and accessories
• Troubleshoot issues involving clamping, alignment, repeatability, and setup efficiency
• Support applications for 3-, 4-, and 5-axis machining
• Escalate complex technical issues to engineering with clear, actionable detail
• Communicate with customers via phone and email to resolve machining problems
• Assist with order support when needed, including RMAs, replacements, and coordination
• Document technical cases and solutions in CRM/ERP systems (Epicor and Salesforce preferred)
• Deliver product guidance and machining insight to customers
• Share customer and shop-floor feedback to improve products and processes

Requirements

• 3+ years of hands-on CNC machining experience (operator, setup machinist, applications, or similar)
• Experience with 3-, 4-, or 5-axis machining centers
• Strong understanding of setups, fixturing, and machining problem-solving
• High school diploma or equivalent

Helpful technologies

• Epicor
• Salesforce
• CRM/ERP systems

Benefits

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

What you’ll likely be doing day to day

• Helping diagnose a 5-axis setup that is losing repeatability by identifying fixturing issues
• Guiding customers through workholding solutions for complex parts
• Reviewing photos, prints, and setups to troubleshoot real machining problems
• Supporting customers with improvements to setup efficiency, alignment, and consistency
• Translating shop-floor issues into actionable feedback for engineering