Customer Service / Tech Support Rep – Tech Products

Concentrix is hiring a Remote Customer Service / Tech Support Representative for tech products, with a focus on helping customers get answers and resolve hardware and software issues. In this Mississippi remote role, you will take inbound calls, troubleshoot problems, and document solutions while delivering customer experiences that are professional and friendly. Training and ongoing support are provided, and the position operates on set Hours of Operation.

If you enjoy working through technical questions, using call flow guidance, and keeping detailed records in support databases, this role blends customer service with hands-on tech assistance across common devices.

What you’ll do

• Answer customer questions about products and services while providing world-class customer service, troubleshooting, and technical support
• Handle inbound customer support using a call flow guide
• Resolve technical issues involving hardware, software, and client products
• Track, document, and retrieve information in databases
• Apply broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
• Support customers using a client product approach that includes familiarity with iOS and/or MacOS or comparable technology (preferred)
• Deliver expert customer experiences with a positive, helpful tone

Requirements

• 1+ year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships
• Comfortable using and explaining technology
• Access to a quiet, distraction-free home work environment
• Ability to work in a fast-paced, multi-tasking environment with strong problem-solving skills
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to reach resolution
• Strong computer navigation skills and PC knowledge
• Availability during Hours of Operation: 8am–11:30pm EST Monday–Sunday; schedule changes every 3 months and is based on performance
• A desktop or laptop to complete PC and internet testing (a work computer will be provided)
• High-speed internet (no wireless/hotspots or satellite) and a smartphone with 10 Mbps upload and 10 Mbps download
• Must reside in the United States and have a valid U.S. address for residence

Technologies

• iOS
• MacOS
• PC

Compensation and benefits

• Base salary wage of $17.31/hr (pay rate will not be below the applicable minimum wage), plus incentives aligned with individual and company performance
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• Registered retirement savings plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Employee referral bonus opportunities
• Work-from-home convenience
• Health and wellness programs with trained partners
• Mentorship programs
• Company networking opportunities with organized groups including Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
• Programs and events supporting diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

Job availability

• Applications are accepted on an ongoing basis
• This role is currently for an existing, immediate vacancy, and Concentrix may also consider applications for future opportunities as they arise

Additional information

• Work is generally sedentary, and you will regularly operate a computer, keyboard, telephone/headset, and/or other office equipment
• Concentrix is an equal opportunity and affirmative action (EEO-AA) employer and does not discriminate based on protected characteristics
• Reasonable accommodations are available for applicants who need support during the application or interview process; contact [email protected]
• Concentrix may use artificial intelligence (AI) tools during recruitment screening and/or assessment to evaluate resumes and applications
• Only applicants legally authorized to work in the United States will be considered