Support Jobs in Mississippi

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11d ago

Customer Service / Tech Support Rep – Tech Products

Concentrix Mississippi 🇺🇸 Remote

Mississippi

11d ago

$17+/hr Full time Application Support Contact Center Customer Service

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Job Description

Remote Customer Service and Tech Support specialist for tech products handling inbound/outbound calls and online inquiries to assist customers and troubleshoot hardware and software issues.

Responsibilities

Serve as the primary support voice for the client, answering questions about products and services while delivering courteous customer service, troubleshooting, and technical assistance
Handle inbound customer support using a structured call flow guide
Diagnose and resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Demonstrate strong problem-solving abilities
Maintain broad knowledge of client products and services, including smartphones, tablets, computers, and wearables; familiarity with iOS and/or macOS or comparable technology is preferred
Provide professional customer experiences with a positive, helpful attitude

Requirements

1+ year of customer service experience
High School Diploma or GED
Strong focus on building customer relationships
Comfortable using and explaining technology
Quiet, distraction-free home workspace
Ability to multitask in a fast-paced environment with strong problem solving skills
Eagerness to learn new technologies
Proven problem-solving ability with the capacity to ask probing questions to reach resolution
Strong computer navigation skills and PC knowledge
Availability to work 8:00 am to 11:30 pm EST, Monday through Sunday; schedule rotates every 3 months based on performance
Desktop or laptop for PC and internet testing; employer-provided work computer
High-speed internet (no wireless/hotspots or satellite) and a smartphone with at least 10 Mbps upload and 10 Mbps download
Residence in the United States with a valid U.S. address

Benefits

Base pay of $17.31 per hour, with actual wages varying by location, qualifications, and experience; benefits for eligible employees include medical, dental, and vision coverage, EAP, 401(k), paid time off and holidays, and paid training days
DailyPay option to access earnings early
Paid training plus performance-based incentives
Lucrative employee referral bonus opportunities
Networking groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Neurodiversity, Women in Tech, OneEarth Champions, and more
Health and wellness programs with partnered providers
Mentorship programs to support career development
Work-from-home convenience
Programs and events promoting diversity, equity, inclusion, global citizenship, sustainability, and community support
Cultural celebrations and recognition events including Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Cleanup Day, #MyOneEarthPromise, and more

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