Mississippi

Support Jobs in Mississippi

19 jobs found

Include remote jobs

Today

IT Help Desk Technician- Intermediate

The University of Mississippi Medical Center Jackson, MS

Jackson, MS

Today

Full time Computer Skills End User Support Help Desk

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Job Description

The University of Mississippi Medical Center offers a first-tier IT role where you support device users across the organization through a structured, team-based service environment. This onsite position in Jackson, MS focuses on timely problem resolution, clear documentation, and collaboration with upper level support when issues require deeper troubleshooting.

What you’ll do

Join a rotating call phone system, team email process, and end user self-service ticket creation to receive and address technical issues and requests from UMMC users.
Document and update customer information in ticketing software using provided guidelines to accurately convey the problem or request, including determining and recording the urgency of inquiries.
Use remote support software to gather additional details, including providing screen shots and other relevant information to support troubleshooting by upper level teams.
Provide resolutions when possible, or route problems and requests to the appropriate technical support team.
Support department goals by participating in special projects as directed by the department manager.
Contribute to team documentation to help keep procedures accurate and up to date.
Identify and report problem trends to leadership based on incoming customer communications.
Mentor associate-level team members when questions arise related to procedures or issue resolution.

The duties listed are general in nature and are examples of duties and responsibilities performed. Management retains the right to add or change duties at any time.

What you bring

Associate’s or Bachelor’s degree plus one (1) year of IT support, Help Desk, or technical role experience.
Strong, positive, professional interpersonal skills for working with a wide range of constituencies.
Strong verbal and written communication skills.
Ability to analyze and synthesize information, identify solutions, and evaluate solution usefulness.
Ability to work independently in a 24x7x365 robust team environment.
Ability to comprehend and apply knowledge to new or changing situations.
Proficiency in the Microsoft Office Suite.
Certifications, Licenses or Registration Required: N/A

Tools you’ll use

Microsoft Office Suite
Ticketing software
Remote support software

Schedule and physical demands

Occasional working hours significantly beyond regularly scheduled hours.
Occasional travel to offsite locations.
Occasional activities subject to significant volume changes of a seasonal/clinical nature.
Occasional bending, reaching, twisting, and walking; frequent sitting; occasional standing.
Workload and movement requirements: occasional up to 20%, frequent from 21% to 50%, constant 51% or more.

Application instructions

Please complete the application in its entirety by providing all work experience, education, and certifications or license information. You will be unable to edit, add, or change your application after submission.

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2d ago

Help Desk Representative

BankFirst Financial Services Petal, MS

Petal, MS

2d ago

Full time End User Support Help Desk Support Information Technology (IT)

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Job Description

Join BankFirst Financial Services as a Help Desk Representative in Petal, MS. This onsite role places you at the front line of employee IT support, helping colleagues get back to work quickly through remote troubleshooting and, when necessary, in-person assistance or branch travel. You will also contribute to IT projects and specific technology areas such as PC requisitions, equipment inventory, new product rollouts, and equipment repair processes.

What you’ll do

Respond to Help Desk requests by answering employee phone calls and emails.
Troubleshoot and resolve hardware and software issues using remote management tools, guiding employees through solutions remotely.
Handle more complex problems in person, including potential branch travel when required.
Log every request as an IT support ticket in the ticketing system.
Maintain required documentation as part of support processes.
Work to maintain high customer satisfaction ratings through timely, effective support.
Serve as a technical representative on IT projects or assigned IT areas, including tasks related to PC requisitions, equipment inventory, new product rollouts, and the equipment repair process.
Complete additional duties as assigned by the Manager.

What you bring

Associate’s Degree or equivalent work experience supporting and troubleshooting hardware peripherals and providing desktop software support.
Excellent communication and interpersonal skills.
For an entry-level position, interest and ability to work in the IT industry.
Strong analytical skills, self-motivation, and a customer-focused approach.

Helpful experience (preferred)

TCP/IP & DNS experience.
Experience troubleshooting and resolving Help Desk requests.
Experience troubleshooting network connectivity and cabling issues.
Experience installing, configuring, and maintaining client hardware and software.

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6d ago

Service Desk Technician

Southern Mississippi Planning & Development District Gulfport, MS

Gulfport, MS

6d ago

$45k - $50k/yr Full time Active Directory Application Support Dhcp

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Job Description

The Service Desk Technician provides first- and second-level IT support to employees and helps maintain the day-to-day operation of SMPDD’s technology environment. This role focuses on diagnosing and resolving issues across hardware, software, networks, user access, and connectivity.

Role Responsibilities

Deliver first-level and second-level technical support to employees using a ticketing system, phone, email, and in-person assistance.
Troubleshoot and resolve problems involving hardware, software, networking, connectivity, and user-access issues.
Support and administer Google Workspace and Microsoft 365, including user accounts, email, applications, and related services.
Assist with Active Directory user and computer account administration, permissions, and Group Policy-related issues.
Troubleshoot and support core network services including DHCP and DNS, as well as general network connectivity.
Support UniFi network equipment, including switches, wireless access points, and related network infrastructure.
Provide support for VoIP phone systems, including extensions, voicemail, and related communication services.
Support eFax and email encryption solutions, including troubleshooting related user issues.
Assist with virtualized environments using Hypervisor environments.
Diagnose and resolve workstation, laptop, printer, and peripheral hardware issues.
Maintain complete and accurate records of support requests, troubleshooting steps, resolutions, and technical documentation.
Prioritize and manage multiple service desk tickets while meeting established response and resolution expectations.
Escalate complex issues when needed, while retaining ownership of the issue through completion.
Assist with IT deployments, upgrades, maintenance, and other technology projects as assigned.
Maintain strong organization and attention to detail when documenting systems, equipment, procedures, and support activities.
Provide excellent customer service and communicate technical information clearly to users with varying technical knowledge.
Perform other duties as assigned.

Required Technical Skills and Tools

This position works with Google Workspace, Microsoft 365, Active Directory, Group Policy, DHCP, DNS, UniFi, VoIP, eFax, email encryption, Hypervisor, and a ticketing system.

Work Location and Conditions

Location: Gulfport, MS (onsite)
Travel: Possible travel to all office sites
In-person work: Required
Physical demands: May require lifting and moving IT equipment (up to 50 lbs)
Scheduling: After-hours support may be required during projects

Compensation

Salary: USD 45,000 to 50,000 per year

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

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12d ago

IT Help Desk Technician - Associate_ Division of Information Systems

The University of Mississippi Medical Center Jackson, MS

Jackson, MS

12d ago

Full time Help Desk Help Desk Support Help Desk Ticketing

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Job Description

Support the UMMC IT device user community by delivering first tier help desk assistance and documenting each request end-to-end.

Responsibilities

Participate in a rotating call phone system and support workflow via the team email account, end user self-service ticket creation, and other UMMC communication channels for technical issues and requests.
Document and/or update customer documentation in the ticketing software to accurately describe the problem or request.
Use provided guidelines to support consistent handling of inquiries.
Assess and determine urgency of each customer inquiry, and document the urgency in the ticket.
Use remote support software to gather additional problem details; include screen shots and other relevant information to assist upper level support teams.
Provide a resolution when possible, or route the issue or request to the appropriate technical support team.
Contribute to special projects as directed by the department manager.
Provide input to team documentation to maintain accuracy and appropriate updates.
Recognize and report problem trends to leadership based on incoming customer communications.
Follow the general nature of listed duties; management may add or change responsibilities at any time.

Requirements

Education: Associate's or Bachelor's degree.

Knowledge, Skills, and Abilities

Strong, positive, professional interpersonal skills for interactions with a wide range of constituencies.
Strong verbal and written communication skills.
Ability to analyze and synthesize information, determine solutions, and evaluate solution usefulness.
Ability to work independently in a 24x7x365 robust team environment.
Ability to comprehend and apply knowledge to new or changing situations.
Proficiency in the Microsoft office suite of products.

Tools & Technologies

Microsoft office suite of products
Ticketing software
Remote support software

Physical & Environmental Demands

Occasional working hours significantly beyond regularly scheduled hours.
Occasional traveling to offsite locations.
Occasional activities subject to significant volume changes of a seasonal/clinical nature.
Occasional bending, reaching, standing, twisting, and walking.
Frequent sitting.
Workload frequency: occasional up to 20%, frequent 21% to 50%, constant 51% or more.

Job Details

Location: Jackson, MS (onsite)
Time type: Full time
FLSA designation: No (non-exempt)
Pay class: Hourly
FTE: 100%
Job posting date: 10/16/2026

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20d ago

Desktop Support Analyst

South Central Regional Medical Center Magee, MS

Magee, MS

20d ago

Full time Active Directory Citrix Desktop Support Analyst

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Job Description

The Desktop Support Analyst role supports and enhances the end-user computing environment for South Central Regional Medical Center (SCRMC) by installing and maintaining end-user hardware and software, troubleshooting issues, managing mobile devices, and documenting support processes. The position is based onsite in Magee, MS and includes maintaining compliance with SCRMC IT requirements and HIPAA.

Role Overview

In this position, you will provide high-quality technical support for end users across SCRMC, including workstations and related systems. Responsibilities include imaging workstations, performing upgrades, troubleshooting technology issues, and ensuring support work is documented and completed in a timely manner.

Responsibilities

Resolve hardware and software issues and restore end-user functionality.
Install and support hardware and software in the end-user computing environment.
Perform upgrades and manage mobile devices.
Image workstations and add devices to the Active Directory domain.
Troubleshoot issues including web, email, and Microsoft Office problems.
Escalate complex issues to Tier 2 or Tier 3 support as needed.
Coordinate with off-premise vendors when support requires external assistance.
Participate in an on-call rotation.
Provide excellent customer service and communicate effectively with staff and providers.
Demonstrate initiative, including identifying automation opportunities where applicable.
Research best practices to improve support processes.
Close tickets promptly and maintain accurate documentation of processes.
Maintain compliance with SCRMC IT requirements and HIPAA.
Be available to work outside normal hours if needed.

Required Competencies

Desktop troubleshooting
Printer troubleshooting
Basic network connectivity
Wireless configuration

Technologies and Tools

VMware View VDI
Active Directory
Group Policy
Citrix Receiver
Windows Deployment Services

Location and Department

Location: Magee, MS (onsite)

Department: Information Technology - Magee General Hospital

Schedule and Physical Requirements

Primarily onsite
Occasional evenings and weekends
Lifting up to 15 lbs
Frequent interaction with staff and providers

Qualifications

Prefer enterprise IT experience.
Microsoft desktop certifications preferred.
Level I to III placement based on healthcare experience, certifications, work experience, and education.

Employment Type

Full time/PRN: PRN (primarily onsite)

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21d ago

Service Desk Analyst

Huntington Bank Tupelo, MS

Tupelo, MS

21d ago

Full time Computer Skills Customer Service Customer Support

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Job Description

Support complex workplace IT issues end to end while providing high-quality service desk support onsite.

Responsibilities

Deliver outstanding service to Huntington colleagues and build strong working relationships
Work independently and collaboratively to meet service desk goals, including call handle time, availability, and quality
Keep current on Huntington products, services, technology, and internal procedures
Gather and compile documentation needed to resolve colleague needs effectively
Record required case notes in the appropriate systems so others can be educated and prepared for success
Follow up with customers to confirm issues are resolved
Contribute to initiatives that improve service desk performance
Partner with internal support groups to provide effective support to colleagues
Complete other duties as assigned

Requirements

Minimum 1 year of IT support, customer service, and/or call center experience (may include a combination of professional work, internships, and academic projects/coursework)
Associate's degree (or at least 3 years of experience in an IT support related role in lieu of the degree)
Ability to work daytime and evening hours during the week and some weekends as part of the normal, permanent schedule
Onsite role: colleagues are expected to be in the office at least four days per week
Previous banking environment experience is preferred
Demonstrated professional verbal communication skills
Ability to quickly resolve complex customer problems using resources such as computer screens and reference material
Ability to professionally handle irate customers
Ability to use a headset and sit for extended periods of time
Experience with Microsoft Office applications and the Internet
A+ and Network+ certifications
HDI certifications

Technology

Microsoft Office applications
Internet

Workplace Type

Office
Certain positions outside the branch network may be eligible for flexible work arrangements
Remote roles may come together in offices for moments that matter
Specific work arrangements will be provided by the hiring team

Overtime Eligibility

Exempt status: No (eligible for overtime pay)

Agency Recruiters Note

Huntington will not pay a fee for placements resulting from receipt of an unsolicited resume
Unsolicited resumes sent to Huntington colleagues directly or indirectly will be considered Huntington property
Agencies must have a valid, written, fully executed Master Service Agreement and Statement of Work for consideration

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1mo ago

Help Desk Technician I

University of Southern Mississippi Hattiesburg, MS

Hattiesburg, MS

1mo ago Closed

$14 - $19/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Oct 28, 2026).

Job Description

The University of Southern Mississippi seeks a Help Desk Technician I to provide technical support through the Help Desk and support day-to-day desktop and personal computer troubleshooting. This onsite role in Hattiesburg, MS also includes cross-training opportunities with Desktop Technicians and participation in a variety of IT projects across iTech and the university.

Job Overview

In this position, you will respond to customer inquiries, investigate desktop-related issues, and either resolve problems or coordinate next steps with available support staff. You will also help manage the work order queue, keep customers informed on status, and maintain accurate work order logs to support continuous improvement of help desk procedures.

Key Responsibilities

Provide diagnostic customer support for desktop and personal computer related problems through telephone, email, web, remote, and other communication methods.
Identify the source of issues, resolve problems when possible, or coordinate resolution with appropriate support personnel.
Support timely issue handling by helping manage the work order queue and facilitating prompt resolution.
Update customers with current status and information related to their work orders.
Record events, problems, and resolutions in work order logs to help inform procedural improvements.
Share customer feedback and recommendations with the appropriate internal team(s).
Assist Help Desk Technician II(s) with training new employees.
Maintain cooperative, mutually supportive relationships between Help Desk Technicians and Desktop Technicians.
Report issues to the Customer Service Manager or Technology Support Services Director.
Collaborate with other teams within iTech on IT projects.
Provide IT support during campus events, including student orientation and registration.
Administer certain software products, including work order software, remote assistance, and virus scan tools.
Contribute to the knowledge base used by employees.
Continue building technical knowledge through coursework, workshops, seminars, and reading.
Perform other duties as assigned.

Required Qualifications

Option 1: Associate’s degree from an accredited college or university in a computer-related field plus at least two years of experience in a desktop support position.
Option 2: High school diploma or GED plus at least four years of experience in a desktop support position.
Directly related experience may substitute for education on a year-for-year basis.

Preferred Qualifications

A+ Certification

Technologies

Microsoft Office Suite
Work order software
Remote assistance
Virus scan

Knowledge, Skills, and Abilities

Telephone customer relations skills and experience
Excellent written and verbal communication
Ability to maintain high customer satisfaction
Ability to perform effectively in stressful situations
Proven ability to multi-task
Proficient in technology-related diagnostics and analysis
Proficient with Microsoft Office Suite products
Strong work ethic and ability to manage multiple priorities while adapting to change in a fast-paced environment

Compensation and Location

Location: Hattiesburg, MS, United States (onsite)

Pay: USD 14 - 19 per hour

Application Instructions

Please include references.
Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship.
The University will not sponsor work visas (e.g., H-1B).