Provide on-site technical support for installations, maintenance, and customer hardware issues in Miami, FL.

Investigate and resolve complex installation and maintenance matters of significance
Deliver on-site field support, including installation and servicing, repairing, and maintaining customer systems and equipment
Verify and approve the operational quality of system equipment
Troubleshoot and resolve customer issues related to hardware installation, repair, upgrades, and ongoing maintenance
Instruct customers on how to operate and maintain systems and equipment
Route problems to the appropriate personnel or service areas for follow-up testing and troubleshooting
Act as a liaison between customers and project teams for both administrative and technical matters
Analyze system problem trends and prepare related reports

Minimum 1 year of field support experience
Ticket management and asset management experience
Strong experience with hardware/software installation, support, and troubleshooting
Working knowledge of Windows 10 and Windows 11
Mac OS and iOS support experience
Network printer support, including HP configuration, consumable swaps, and moves
Experience with Active Directory, MS Office, phone security, and OS365
Networking troubleshooting and support skills
Support skills related to VPN connectivity and security
Ability to configure new PCs and notebooks using imaging methods, including SCCM and standalone approaches
Remote installation support for software and hardware
Basic networking concepts knowledge and Hands and Eyes support

DXC provides a way to request a reasonable accommodation for individuals with disabilities, disabled veterans, or wounded warriors who have limited ability to access or use the site due to a disability
Requests must be submitted via email for disability-related accommodations
DXC responds only to accommodation requests related to a disability

Technical Support

Job Description