Desktop Support Analyst

Cayuse Holdings is hiring a Desktop Support Analyst for a hybrid role in Canonsburg, PA, supporting end-user computing for a telecommunications industry client. In this full-time, hourly position, you will handle day-to-day desktop services, troubleshoot issues, and help ensure desktop infrastructure remains stable, documented, and aligned with service expectations.

Working with the program team and reporting to the Program Manager, you will respond to desktop incidents and emergencies, support desktop build and release activities, and maintain service asset and configuration management for desktop infrastructure.

What you’ll do

• Provide customer-focused operational support for defined desktop services.
• Troubleshoot and resolve desktop problems, incidents, issues, and emergencies.
• Complete assigned tasks following predefined guidelines while meeting SLA targets.
• Troubleshoot hardware failures and escalate to the manufacturer for onsite or depot service dispatch.
• Maintain accurate, concise service asset and configuration management for desktop infrastructure.
• Support third-party vendors with installation, configuration, delivery, maintenance, and monitoring of components and services, in line with roadmaps, strategies, policies, and standards.
• Assist with infrastructure development, including release and deployment management for new services (such as operating system upgrades and new desktop builds).
• Document desktop problems and resolutions and provide updates to the knowledge base administrator.
• Perform other duties as assigned.

What you bring

• High school diploma or equivalent required.
• 3 to 7 years of experience maintaining and supporting IT/desktop/computer systems across an enterprise.
• Must pass a background check; additional checks may be required by projects or clients during employment.
• Excellent communication and customer-facing skills.
• Strong technical knowledge across multiple areas of client-computing services.
• Experience collaborating with suppliers and third-party vendors.
• Ability to analyze situations quickly and respond effectively.
• Strong prioritization skills, drive, enthusiasm, and self-starter mindset.
• Technical credibility, independent judgment, and solid decision-making under pressure.
• Good problem-solving and analytical skills to determine the impact of desktop issues quickly.
• Ability to contribute to the operational roadmap by identifying future opportunities and challenges.
• Proficiency with Microsoft Office Suite: Word, Excel, PowerPoint, Teams, and SharePoint.

Technologies you’ll use

• Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and SharePoint

Schedule, location, and start

• Location: Hybrid, Canonsburg, PA (4 days onsite / 1 day remote)
• Start date: ASAP
• Employee type: Full-Time, Hourly Non-Exempt

Pay and benefits

• Pay rate: USD 30 to 38 per hour
• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (company provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Working conditions

• Professional office environment
• Ability to work on-site 4 days a week
• Must be physically and mentally able to perform duties for extended periods of time
• Ability to use a computer and other office productivity tools quickly enough for the role
• Must establish a productive and professional workspace
• Ability to sit for long periods while looking at a computer screen
• May require flexible scheduling, including holidays
• May require travel for business or professional development
• May require working hours outside normal business hours

Preferred (desired) qualification

• Bachelor’s degree with a technical focus such as Information Systems, Computer Science, or related field, or equivalent work experience strongly preferred.