Sentinel is seeking a Desktop Support Engineer to provide onsite troubleshooting and support for a customer in Milwaukee, WI.

Provide onsite technical support and troubleshooting for the customer located in Milwaukee, WI
Deliver exceptional customer service during issue resolution and support interactions
Handle routine technology issues independently
Collaborate with senior engineers on more complex problems
Troubleshoot hardware, software, and network connectivity issues
Perform diagnostics, repairs, and parts replacements on computer equipment
Support desktop, server, and basic network environments
Maintain accurate service documentation, ticket updates, and time records
Build positive client relationships through consistent, customer-focused support

2 to 5 years of experience in a similar role
A+ Certification required
Ability to troubleshoot and resolve hardware, software, and network connectivity issues
Ability to perform diagnostics, repairs, and parts replacements on computer equipment
Ability to support desktop, server, and basic network environments
Experience with SCCM is preferred
Maintain accurate service documentation, ticket updates, and time records
Demonstrate a “can-do” attitude
Ability to lift: up to 75 lbs independently; up to 150 lbs with assistance
Physical demands: standing; squatting; lifting from floor to waist and from waist to over shoulders; twisting, bending, and crawling may be required from time to time
Must have a car, as the role requires travel between location and transportation of equipment
Valid driver’s license and proof of vehicle insurance required
Legally authorized to work in the US without sponsorship

Desktop Support Engineer

Job Description