This posting describes the Technical Support Specialist role at Koch in Atlanta, onsite.
Responsibilities
- Diagnose and resolve IT issues for desktops, laptops, and mobile devices onsite and via remote access
- Install, configure, and troubleshoot Office 365 products, VPN, wireless, and mobility solutions
- Troubleshoot hardware, network connectivity, printers, and software applications
- Apply working knowledge of Active Directory, group policies, shared drives, DNS, and manage network permissions; handle new software exception requests
- Coordinate with service providers to address IT infrastructure issues
- Ensure adherence to Koch policies and procedures across related areas
- Troubleshoot known errors and implement effective workarounds
- Provide guidance aligned with documented IT policy and procedures
- Administer business-specific applications
Requirements
- Proven experience diagnosing and resolving complex IT issues
- Experience deploying software in enterprise environments
- Proficiency with Microsoft operating systems and applications
- Strong communication, documentation, collaboration, and organizational skills
Technologies
- Office 365
- VPN
- Active Directory
- DNS
- ServiceNow
- SCCM
- macOS
- Android
- iOS
Benefits
- Medical
- Dental
- Vision
- Flexible spending and health savings accounts
- Life insurance
- Additional disability coverage
- Disability
- Retirement plan
- Paid vacation and time off
- Educational assistance
- Infertility assistance
- Paid parental leave
- Adoption assistance
What will put you ahead
- Experience in IT desk side support
- Experience with data reporting and analytics
- Experience with ServiceNow
- Familiarity with Knowledge-Centered Service (KCS) methodology
- Experience with SCCM or other software deployment tools
- Experience troubleshooting macOS issues
- Experience troubleshooting Android and iOS issues
- Experience deploying enterprise-wide IT solutions
- Experience providing AV and conference room support
Hiring philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who we are
Koch creates and innovates a broad range of products and services that improve everyday life. Our work spans many industries worldwide, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics, and more. Headquartered in Wichita, Kansas, Koch employs about 120,000 people globally.
Equal opportunities
We are an Equal Opportunity Employer, welcoming applicants with diverse backgrounds. Disability and protected veteran status are considered in our hiring processes. Some offers may be conditioned on successful drug testing where permitted by law. This employer uses E-Verify as part of the hiring process.
