Sccm

Sccm Support Jobs

4 jobs found

7d ago

Call Center/Help Desk Technician III

Bowhead Anchorage, AK

Anchorage, AK

7d ago

Full time Active Directory Application Support Computer Skills

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Job Description

Responsibilities

Serve as the initial contact for reporting technical issues and answering questions regarding software, hardware, and network concerns.
Accurately diagnose and resolve technical problems.
Escalate issues to appropriate resources when necessary to ensure timely resolution.
Document requests for assistance clearly in the ticket management system and track incidents through to resolution or escalation.
Prioritize workload and exercise sound judgment while managing multiple tasks.
Provide operational technical support to clients on-site and remotely for company managed equipment.
Oversee ongoing maintenance and deployment of new hardware and software for device life cycles.
Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.
Deliver on-site service support, installation, and configuration with PCs, smart devices, telephony, and network solutions.
Serve as an escalation point to the Tier 1 group for application or hardware inquiries related to Microsoft Office and Windows OS.
Imaging of desktop and laptop computers; familiarity with System Center Configuration Manager (SCCM) and Azure Intune is a plus.
Set up, configure, and troubleshoot video conferences for internal and external meetings.
Prepare workstations, including the setup and configuration of laptops and desktops.
Interface with hardware vendors to facilitate repair and installation.
Continuously identify opportunities to improve efficiency and effectiveness in issue resolution.
Manage small projects as needed and communicate technical issues and project execution with IT Managers and Network/Server Engineers.

Requirements

Proficiency with current Windows operating systems.
Experience with Active Directory and Azure Active Directory, M365 Multifactor Authentication, and BitLocker.
Experience administering and troubleshooting M365 Cloud Applications, including Exchange Online, OneDrive, Teams, and SharePoint.
Experience with PowerShell scripting.
Knowledge and experience supporting, troubleshooting, and configuring PC hardware and peripherals.
End-user desktop support, mobile device support, email support, and phone support.
Minimum 4 years of relevant experience.
Bachelor's degree in Management Information Systems, Computer Science, or a related field (preferred).
Demonstrated expertise in critical thinking, active listening, complex problem solving, coordination, instruction, judgment, decision making, and monitoring processes.
Excellent oral and written communication skills, with strong problem sensitivity and deductive as well as inductive reasoning.
Strong information organization skills with attention to detail and effective prioritization.

Technologies

Windows OS
Active Directory
Azure Active Directory
M365 Cloud Applications (Exchange Online, OneDrive, Teams, SharePoint)
PowerShell
System Center Configuration Manager (SCCM)
Azure Intune
Microsoft Office
ITSM tool

Security Clearance

There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

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18d ago

Technical Support Specialist

Isgf Miami, FL

Miami, FL

18d ago

$25 - $32/hr Contract Application Support Cisco Telephony Citrix

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Job Description

Isgf is seeking a Level II Technical Support Specialist to support a premier professional services client in Miami. This onsite contract role focuses on delivering high-level hardware and software support within a demanding enterprise environment, including end-user assistance for desktops, laptops, and VoIP telephony, as well as imaging, installations, software updates, and routine maintenance. The position carries an hourly rate of $25 to $32 and requires a bachelor’s degree or equivalent professional experience, with a minimum of two years in technical support.

Responsibilities

Resolve issues related to hardware, software, mobile devices, and network connections
Provide end-user support for desktops, laptops, and VoIP systems
Perform imaging, installations, software updates, and routine maintenance
Troubleshoot and support Windows-based systems, Microsoft Office applications, and remote access tools
Maintain inventory and asset tracking; assist with office moves, hardware upgrades, and vendor coordination
Manage hardware warranty claims and document service requests in ITSM platforms

Requirements

Bachelor's degree or equivalent professional experience
2+ years of technical support experience in a high-demand corporate environment
Proficiency in Windows 10, Microsoft Office Suite, Citrix, VoIP, and mobile device support (iOS/Android)
Experience with enterprise imaging and troubleshooting business-critical applications

Technologies

Windows 10
Microsoft Office Suite
Citrix
VoIP
iOS
Android
Adobe Acrobat
SCCM
iManage
Cisco Telephony

Benefits

Dental insurance
Health insurance

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25d ago

Tier 1 Technical Support Specialist

Syndeo Networks, Inc. Freeport, IL

Freeport, IL

25d ago

$40k - $62k/yr Full time Active Directory Computer Skills Customer Support

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Job Description

Syndeo Networks, Inc. invites a dynamic Tier 1 Technical Support Specialist to join its on-site IT team in Freeport, IL. As the first point of contact for users, you will resolve hardware, software, and network issues while delivering strong customer service in a fast-paced environment.

The position carries a salary range of USD 40,000 to 62,000 per year and involves collaborating with ServiceNow, Jira, SCCM, Active Directory, and related enterprise tools to keep technology running smoothly.

Responsibilities

Handle requests submitted through ServiceNow, Jira, and other help desk platforms to resolve issues promptly.
Troubleshoot software problems across Windows, macOS, and Linux, guiding users through steps or escalating when needed.
Assist with hardware setup, configuration, and maintenance to optimize device performance.
Address network connectivity issues including LAN, WAN, VPN, DNS, TCP/IP, and firewall configurations.
Administer Active Directory accounts, GPOs, SCCM, and BMC Remedy tickets to manage access and updates.
Provide desktop support for printers, mobile devices, and other peripherals to ensure smooth daily operations.
Troubleshoot Internet connections at local residences and businesses.

Requirements

Demonstrated experience in technical support with solid troubleshooting across software and hardware platforms.
Strong working knowledge of Windows, macOS, and Linux environments.
Understanding of LAN/WAN, TCP/IP, DNS, VPNs, firewalls, and security best practices.
Proficiency with Microsoft Office Suite and remote management tools such as SCCM and Active Directory.
Ability to triage issues efficiently using ServiceNow, Jira, Help Desk systems, and BMC Remedy.
Clear communication skills to explain technical solutions to non-technical users while maintaining professional customer service.
Familiarity with IT infrastructure components including switches, routers, mobile devices, and ongoing OS management.

Technologies

ServiceNow
Jira
Help Desk systems
BMC Remedy
SCCM
Active Directory
Group Policy Objects (GPO)
Windows
macOS
Linux

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Pay

USD 40,000 - 62,000 per year

Work Location

On-site in Freeport, IL

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29d ago

IT Help Desk Agent

Learning Care Group, Inc. Novi, MI

Novi, MI

29d ago

$23 - $26/hr Full time Active Directory Anydesk Application Support

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Job Description

This onsite IT support role provides first-line helpdesk assistance for end users in Novi, MI, handling hardware, software, and network issues via phone, email, chat, and a ticketing system.

Responsibilities

Serve as the primary point of contact for all inbound technical support requests via phone, email, chat, and ticketing portal.
Log, categorize, prioritize, and track all incidents and service requests in the ITSM ticketing system (eg, ServiceNow, Jira, or Zendesk).
Diagnose and resolve common technical issues including password resets and account unlocks, hardware and peripheral troubleshooting, software installation and configuration, VPN and remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi connectivity problems.
Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve issues efficiently and consistently.
Escalate unresolved or complex tickets to L2/L3 teams with thorough documentation of all troubleshooting steps taken.
Communicate clearly and professionally with end users throughout the full lifecycle of each ticket.
Maintain ownership of tickets until resolution or proper handoff is confirmed.
Contribute to the internal knowledge base by documenting new solutions and workarounds discovered during ticket resolution.
Meet or exceed defined SLA targets for response time, first-contact resolution rate, and customer satisfaction scores.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Zero to two years of experience in a help desk, technical support, or customer service role.
Working knowledge of Windows 11 operating system; macOS familiarity a plus.
Familiarity with Active Directory user and group management, including password resets and account provisioning.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or similar platform.
Strong verbal and written communication skills with the demonstrated ability to explain technical concepts clearly to non-technical users.
Customer-focused mindset with a professional, patient, and empathetic demeanor.

Technologies

ServiceNow
Remedy
Jira Service Management
Zendesk
Microsoft 365
Exchange Online
Teams
SharePoint
Google Workspace
Windows 11
macOS
Active Directory
TeamViewer
AnyDesk
SCCM

Benefits

Health and Wellness Benefits including medical, dental, vision, healthcare and dependent care FSAs, life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance, and identity theft protection.
401(k) retirement plan with company match.
Flexible Paid Time Off (PTO) plan.
Education assistance including tuition reimbursement.
Childcare discount available to all employees.
Corporate partner discounts.
Support Central bonus program based on annual company performance.

Supervisory Responsibilities

No supervisory responsibilities.

Travel

None

Other Skills and Abilities

CompTIA A+ or CompTIA IT Fundamentals (ITF+) certification.
ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management concepts.
Experience supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint.
Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM.
Multilingual communication skills a plus.

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Sccm Support Jobs

Call Center/Help Desk Technician III

Technical Support Specialist

Tier 1 Technical Support Specialist

IT Help Desk Agent

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