The Desktop Support Technician at Elevance Systems provides hands-on technical assistance to end-users to help ensure reliable operation of desktop, laptop, and related hardware and software across the organization. The role emphasizes troubleshooting, maintenance, application support, and service management using help desk tooling.

Role Overview

This position supports end-users by diagnosing issues across operating systems, installing and updating business applications, managing user access, and assisting with network connectivity problems. Work is handled through established support processes and ticketing systems, with clear documentation of incidents and resolutions.

Key Responsibilities

Deliver comprehensive support for desktop computers, laptops, peripherals, and mobile devices using multiple operating systems, including Windows and macOS.
Troubleshoot hardware failures, perform hardware maintenance, and coordinate repairs or replacements as required.
Install, configure, and update enterprise software applications, including the Microsoft Office suite and other organizational tools.
Manage user accounts and permissions through Active Directory, including account creation, modification, and deactivation.
Assist with system administration tasks tied to Windows Server environments and related IT infrastructure components.
Support users with network connectivity issues involving LAN, VPN access, firewalls, and computer networking configurations.
Use help desk tools such as BMC Remedy or Jira to track incidents, document outcomes, and prioritize requests.
Troubleshoot software problems to resolve application errors or conflicts efficiently.
Maintain accurate records of hardware inventory and perform hardware support for desktops and peripherals.
Coordinate with IT teams on system upgrades, security patches, and infrastructure improvements.
Provide customer-focused support by communicating clearly and professionally with end-users of all technical backgrounds.

Required Qualifications

Proven experience in desktop support or IT support roles, with an emphasis on hardware maintenance and software troubleshooting.
Strong knowledge of operating systems, including Windows 10/11 and macOS (with Linux preferred).
Proficiency with Microsoft Office applications and general computer management practices.
Familiarity with Active Directory management and Windows Server administration.
Experience supporting computer networking concepts such as LAN, VPNs, firewalls, and network troubleshooting.
Technical proficiency with hardware support for desktops, laptops, printers, and peripherals.
Ability to use help desk tools including Jira or BMC Remedy for incident tracking.
Excellent communication skills, including the ability to explain technical issues clearly to non-technical users.
Knowledge of IT infrastructure components, including operating systems, network protocols, and security practices is desirable.
Strong organizational skills with attention to detail in documenting issues and resolutions.

Technologies

Windows, macOS, Linux, Windows 10/11, Microsoft Office suite, Active Directory, Windows Server, LAN, VPN, firewalls, BMC Remedy, Jira, Microsoft Office applications

Compensation

USD 43,000 per year

Work Location

Onsite in Indianapolis, IN

Desktop Support Technician