Desktop Support Specialist I

AMERICAN SYSTEMS is seeking a Desktop Support Specialist I to provide on-site technical assistance in Phoenix, AZ. This role supports everyday desktop and laptop needs, helps manage IT support tickets, and assists with installations and deployments, including Microsoft Teams Rooms and mobile device workflows. You will also provide tier 1 support for Entrust-related requests and support cyber security response activities when needed.

What you will do

• Deliver desktop support for users, covering PCs, laptops, tablets, mobile devices, and printers.
• Help the IT Service Desk handle basic technical issues and ticketed support requests.
• Assist with installing and maintaining software and hardware according to established standards and procedures.
• Support Microsoft Teams Rooms by troubleshooting issues and helping manage Teams Room equipment.
• Coordinate with Mobile Device Manager for mobile device issuance and replacement.
• Assist with automated software deployments and support ongoing hardware/software inventory maintenance.
• Support Cyber Security Specialists during response activities.
• Maintain accurate records of hardware and software inventory.
• Install and configure stand-alone and network printers.
• Assist with site visits for software upgrades and basic computer-related issue resolution.
• Provide tier 1 support for Entrust-related issues, ensuring requests are resolved in a timely manner.
• Assist with setup and delivery of new desktops and laptops.
• Help ensure proper disposal of surplus IT software and hardware in accordance with policy.

Key requirements

• All candidates must be a U.S. Citizen.
• Must be able to pass a federal background investigation and obtain a Public Trust.
• Basic proficiency in current and future Microsoft Office and Windows versions.
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
• Basic troubleshooting and remote user support skills.
• Some experience with problem analysis and identifying solutions.
• Must possess a valid state driver’s license; travel between customer sites may be required.
• Must present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or another approved document from the GSA Required Identification List.

Technologies

• Microsoft Office
• Windows
• Active Directory
• Exchange
• LDAP
• Microsoft Teams Rooms
• Mobile Device Manager
• Entrust

Compensation

USD $20.00/Hr. - USD $25/Hr. Actual compensation will be determined based on several factors permitted by law.

Benefits

• Healthcare benefits
• Paid leave
• Retirement plans
• Insurance programs
• Education and training assistance

EEO Statement: EEO Race/Sex/Disability Status/Veteran Status.