IT Desktop Support Engineer

Axiom Technologies is hiring an IT Desktop Support Engineer to support end users on an onsite basis in Charlotte, NC. In this role, you will provide first- and second-level support for desktop computing environments, working through common desktop, mobile, and peripheral issues using both ticketing and direct assistance.

You will also help maintain a secure and reliable end-user environment by installing operating systems and applications, provisioning workstations, troubleshooting connectivity using remote tools, and supporting ongoing patching and data protection expectations.

What you’ll do

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Handle service requests and incidents through a ticketing system, phone, or in-person support.
• Install, upgrade, and maintain operating systems across Windows, macOS, and Linux, along with required software applications.
• Troubleshoot hardware, software, and peripheral issues such as monitors, keyboards, and docking stations.
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain accurate IT equipment documentation and support asset inventory processes.
• Assist with employee onboarding and offboarding from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity-related troubleshooting.
• Collaborate with other IT teams on escalated issues and project-related tasks.
• Follow security protocols and support activities related to antivirus, patching, and data protection policies.

What you bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2+ years of experience in desktop support, helpdesk, or an IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Tools and systems

• Windows, macOS, Linux
• Office 365
• ServiceNow, Zendesk, JIRA
• VPN, remote desktop
• Active Directory, Group Policy
• SCCM, Intune, JAMF
• CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator

Preferred

• Experience with macOS or Linux environments.
• IT certifications including CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools such as SCCM, Intune, or JAMF.

Location and experience

• Location: Charlotte, NC (onsite)
• Experience: Minimum 2 years

How to apply

Forward your resume to [email protected].