Desktop Support Technician

A Desktop Support Technician is needed to provide on-site and desk-side assistance to end users, diagnose PC issues, configure hardware and software, and manage service events within SLA. This onsite role is based in Beaverton, Oregon.

Responsibilities

• Provide on-site and desk-side support to end users and special devices.
• Troubleshoot PC related problems under guidance from the client contact or single point of contact.
• Process service events and requests within SLA in a pressurized environment.
• Build, configure, and troubleshoot standard images on customer PCs and laptops, including hardware components, as directed.
• Update service events on a daily basis.
• Support meeting room environments and video conferencing setups.
• Maintain printers, scanners, and other peripherals.
• Provide support for mobile devices including iPads, iPhones, and Android devices.
• Perform end user data backup and restoration as required during service events.

Requirements

• Experience using a call logging system.
• Solid working knowledge of Windows 7 and Windows 10, plus the Microsoft Office suite.
• Working knowledge of current and legacy hardware platforms, including building, configuring, replacing, and troubleshooting PC and laptop components.
• Familiarity with Microsoft Patch Management.
• Ability to replace defective parts as identified by the client.
• Minimum 2 years of relevant desktop support experience.

Technologies

• Windows
• Windows 7/10
• Office applications
• Macs
• Android
• iPhone
• Microsoft Patch Management
• Active Directory
• Call logging system
• Ticketing tool

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

Hourly rate: $22.00 - $23.00 per hour

Work Location

Beaverton, OR (onsite)