Desktop Support Technician

Leidos is seeking a mid-level Desktop Support Technician to support a government site at Point Mugu NAWC, CA as part of the Field Services team. In this onsite role, you will deliver direct desk-side help, troubleshoot and repair a range of IT devices, and handle customer tickets in alignment with established Service Level Requirements (SLRs).

You will work as the point of contact for day-to-day end-user computer issues, ensuring tasks are completed within required timelines and escalating or supporting complex problem resolution with other technicians when needed.

What you’ll do

• Manage customer ticket resolution according to established Service Level Requirements (SLRs)
• Follow proper ticket-handling procedures per the guidelines in place
• Troubleshoot and resolve end-user computer issues covering both hardware and software concerns
• Complete customer-related tasks within the timeline set for each request
• Troubleshoot and resolve issues with local and networked Multi-Function Devices, printers, and other hardware components
• Support other technicians in resolving more complex issues

What you bring

• US Citizen with an active DoD Secret Clearance
• HS diploma and 4+ years of relevant experience; additional related education or certifications may be considered in lieu of experience
• Valid DoD 8570 IAT Level II certification: Security+ or higher
• Demonstrated expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to lift and carry 50 lbs. for up to 100 feet at a time; ability to lift 25 lbs. vertically using ladders
• Ability to work in confined spaces (such as raised floors or communications closets) and in noisy environments (such as data centers and operations centers), and to stand or sit for 8 hours at a time
• Ability to use basic hand tools (such as screwdrivers and wrenches) while rack mounting active and passive equipment using small screws and brackets
• Normal color vision to identify different colors of wires and cables; correctable vision to 20/20 or better; depth perception to judge distance between objects for safe work in confined spaces and on ladders
• Ability to use and read digital test equipment, including OTDR (optical time-domain reflectometer)
• Ability to drive a personal or corporate vehicle (depending on availability) to different locations to troubleshoot and work on projects; valid state license required

Technologies

• OTDR (optical time-domain reflectometer)
• Security+

Location and pay

• Work location: Support a government site at Point Mugu NAWC, CA (onsite)
• Hourly rate: $30/hour to $34/hour
• Pay range: $50,700.00 to $91,650.00

Benefits

• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Posting date: October 30, 2026