Distribution Center Help Desk

Support Fastenal branches from the WA100 Distribution Center in Lacey, WA as part of a part-time Distribution Center Help Desk team. This onsite role focuses on helping customers and internal teams through order and product support, warehouse quality checks, and day-to-day distribution center tasks. You will work with the tools and systems used on the floor, including RF scanners, printers, and Microsoft Office Suite, while following Fastenal procedures and safety expectations.

Compensation: $21/hr - $24/hr (pay range for this position).

Schedule: Mon, Tue, Wed, Thu, Fri, 7:00am - 12:00pm, 25 to 28 hours/week.

Location: WA100 Distribution Center, 9190 Orion Dr NE, Lacey, WA 98516.

What You’ll Do

• Operate computer programs, RF scanners, and printers to label product.
• Assist branches with product related questions or issues by phone, email, or online support.
• Perform quality checks by verifying product descriptions and quantities match.
• Locate orders in the warehouse and support order/tracking needs.
• Learn and understand various department functions, then assist multiple areas as needed.
• Multi-task in a fast-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures.
• Retrieve product for walk-in customers at the distribution center.
• Maintain cleanliness and organization of the work area.
• Comply with health, safety and sustainability rules and expectations.
• Participate in activities and programs that support health, safety and sustainability objectives.
• Learn, pass, and practice required environmental health and safety trainings; assist other distribution center departments.

What We’re Looking For

• Must be 18 years of age or older.
• Prior administrative/customer service experience OR industry experience and product knowledge.
• Proficient written and oral communication skills.
• Comfort navigating multiple computer programs, including Microsoft Office Suite; demonstrate computer literacy.
• Proficient using Microsoft Office Suite.
• Highly motivated, self-directed, and customer service oriented.
• Strong math aptitude, attention to detail, and a sense of urgency.
• Strong problem-solving, deductive reasoning, and decision-making skills.
• Ability to learn and perform multiple tasks in a fast-paced environment.
• Ability to work independently and in a team environment.
• Willingness to work a flexible schedule and extra time as needed.
• Demonstrate Fastenal core values of ambition, innovation, integrity, and teamwork.
• Ability to lift, slide, and lower packages typically weighing 25-50 lbs and up to 100 lbs.
• Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY).

Tools You’ll Use

• Microsoft Office Suite
• RF scanners
• Printers

Benefits

• 401(k) with an employer contribution

Apply by: 10-02-2026