Join a hands-on IT support team providing end-user and warehouse technology support onsite in a high-volume distribution environment.

Deliver onsite technical support for warehouse, operations, maintenance, and administrative teams across multiple shifts
Prioritize and resolve issues based on business and operational impact
Install, configure, troubleshoot, repair, replace, and deploy Windows workstations, kiosks, monitors, peripherals, and related equipment, including equipment moves and refresh activities
Support warehouse and mobile technologies, including RF handhelds, barcode scanners, mobile computers, and mobile devices on Android and iOS
Troubleshoot operational devices, including network, thermal, and label printers
Support Microsoft 365 and key apps including Outlook and Teams, plus internal and web applications
Support wired and wireless connectivity, perform basic network patching, and assist with connectivity troubleshooting
Maintain conference room technology, including Cisco audio/video systems, and complete routine monthly room checks
Coordinate with internal IT teams and vendors; escalate critical issues and maintain ownership through resolution
Handle employee onboarding and offboarding
Document incidents and requests in ServiceNow
Receive, inventory, track, and maintain IT equipment and technology assets
Provide occasional after-hours support as business needs require and participate in an assigned on-call rotation

3+ years of desktop, end-user, field, or technical support experience, or an equivalent combination of education and relevant experience
Strong hands-on experience supporting Windows desktops, laptops, hardware, peripherals, and printers
Strong experience with Microsoft 365 and common enterprise applications
Working knowledge of wired and wireless networking, including connectivity troubleshooting and basic network patching
Strong troubleshooting skills across hardware, software, device, and connectivity issues; ability to research unfamiliar problems and pull in appropriate resources when needed
Excellent customer service and communication skills with employees at varying technical levels
Ability to prioritize by operational impact, work independently in a fast-paced environment, and collaborate with local and remote IT teams
Professional and dependable approach to providing hands-on support throughout a warehouse environment
Previous technology support experience in a warehouse, distribution center, manufacturing, logistics, or similar operational setting
Experience supporting warehouse technologies such as RF handhelds, barcode scanners, mobile computers, and thermal/barcode/label printers
Printer experience with Zebra or Printronix printers

100% onsite role in a warehouse/distribution environment, providing hands-on support across warehouse floors, shared workstations, kiosks, offices, and other operational areas
Requires regular walking throughout the facility
Ability to connect, disconnect, move, and install computers, peripherals, cabling, and other technology equipment weighing up to 50 pounds, with or without reasonable accommodation

Desktop Support Analyst – Warehouse Operations

Job Description