IT Help Desk Support Specialist

Landau Associates Inc. is seeking an IT Help Desk Support Specialist to serve as the primary point of contact for internal users experiencing technical issues. This onsite role is based in the Seattle (Northgate) office and supports troubleshooting across hardware, software, and network-related systems.

Role Overview

As first-level support, you will address user requests and resolve common technology problems through direct customer interaction and timely follow-up. The position also includes maintaining end user devices, supporting account and access management, and contributing to onboarding workflows for new and departing employees.

Key Responsibilities

• Provide first-level technical support to internal users via phone, email, chat, or in-person
• Configure, maintain, and deploy end user devices, including laptops, mobile devices, printers, and related equipment
• Manage user accounts, permissions, and access to internal systems
• Provide training and guidance to end-users on IT tools and available resources
• Escalate unresolved or complex issues to the appropriate IT personnel or departments
• Support onboarding and offboarding, including account setup, equipment provisioning, and participation in onboarding meetings
• Deliver excellent customer service and support user satisfaction
• Assist with company-wide IT initiatives, projects, and process improvement as needed

Physical Demands: able to lift up to 50 pounds as needed.

Required Qualifications

• 1 to 2 years of experience in a help desk or technical support role
• Familiarity with Windows and mobile operating systems
• Experience with Office 365 and remote support tools
• Basic understanding of networking concepts and troubleshooting
• Strong communication and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment

Preferred Qualifications

• Associate degree in IT, Computer Science, or a related field (preferred, not required)
• Understanding of Cloud Computing, including off-site data storage and backups
• Understanding of VPN and secure remote connection technologies (Cisco a plus)

Technology Stack

• Windows
• Mobile operating systems
• Office 365
• Remote support tools
• Cisco

Location and Compensation

This role is onsite in Seattle, WA (Northgate). Compensation is USD 25 - 35 per hour, and the minimum experience requirement is 1 year.