eCommerce Specialist-Internet Help Desk

At The Walt Disney Company, this role supports guests across their digital vacation journey within an inbound contact center. You will help guests through web and the My Disney Experience application, handling eCommerce and account needs while collaborating with colleagues across business lines to deliver service that meets operational standards.

Based in Orlando, FL on site, the position pays USD 20 - 20 per hour. The work blends guest support, system navigation, and service recovery as you assist with questions, troubleshoot issues, and guide guests toward a magical Walt Disney World experience.

What you’ll do

• Support guests as they explore their vacation interests, offering recommendations and direction for planning a magical Walt Disney World experience
• Build and manage relationships with guests and cast members across lines of business to deliver excellent service
• Maintain discretion and uphold guest confidentiality at all times
• Assist guests with handling their accounts
• Navigate multiple computer applications while working across phone, chat, and email channels
• Provide guest service when problems arise, helping identify solutions
• Meet required departmental metric expectations and efficiency goals
• Share comprehensive information about resorts and dining using software applications during the support process
• Complete required company training and compliance courses
• Work a flexible schedule, including overtime, weekends, and holidays
• Handle conflict resolution and decision-making with integrity and partner resourcing

What you bring

• Computer proficiency in a Microsoft Windows environment
• Strong written, verbal, and interpersonal communication skills
• Knowledge of Disney products
• Sales and service experience within a customer service or contact center environment
• Strong sales and closing skills, including the ability to overcome objections
• Bilingual

Tools and channels

• Microsoft Windows
• Phone
• Chat
• Email

Disclaimer: This position is with The Walt Disney Company, which is part of a business we call Walt Disney World Resort. To learn more about Disney’s guidelines on the use of AI for candidates, click here.