HelpDesk Support Specialist

Wexford Health is hiring an HelpDesk Support Specialist to join the Information Technology team at the WHS Corporate Office in Pittsburgh, PA (onsite). This role supports core technologies across the organization, with responsibilities spanning helpdesk triage, troubleshooting (including remote), corporate software and infrastructure support, and accurate ticket and asset tracking.

What you’ll do

• Serve as the first point of contact for technical assistance through phone, email, or walk-up requests.
• Troubleshoot issues for both on-site and remote customers, including escalating unresolved items to the next support level within the IT team.
• Maintain customer issues in the helpdesk ticket tracking system.
• Support corporate software and tools, including Microsoft Office Suites and Adobe, and assist with office printing and copying systems by troubleshooting and placing support calls as needed.
• Maintain accurate inventory of corporate desktop/laptop systems and peripherals.
• Develop, maintain, and troubleshoot SQL queries, stored procedures, and views that support reporting and data analysis.
• Provide training and end-user support as needed.
• Stay up to date on current and future network infrastructure technologies, capabilities, and trends.
• Document policies and procedures, and document solutions as part of ongoing support work.

What you’ll bring

• Understanding of Microsoft software, including Windows 7 through Windows 11, Microsoft Office Suites, and Sharepoint.
• Understanding of network fundamentals such as DNS, WINS, and DHCP.
• Active Directory experience.
• VEEAM experience preferred.
• Experience with Microsoft Deployment Toolkit.
• Demonstrated ability to troubleshoot and document solutions, including the ability to regularly investigate and resolve non-routine problems.
• Excellent verbal and written communication skills, including communicating solutions and educating others; ability to communicate with senior management.
• Strong analytical and problem solving skills.
• Ability to perform effectively in a fast-paced environment while managing multiple priorities.
• Excellent interpersonal and customer service skills, plus a positive attitude and the ability to work well with end users.

Benefits and support

• Performance check-ins with annual merit increase
• Generous paid-time-off program combining vacation and sick leave
• Paid holidays
• Comprehensive health insurance through Blue Cross/Blue Shield
• Dental and Vision insurance
• 401(k) retirement savings plan with company match
• Company-paid short-term disability and life insurance
• Non-taxed Healthcare and dependent care spending account
• Continuing education options, including free CEUs
• Pet Insurance
• Flexible pay options including Wisely Card and PayPal
• Discounted Tuition at University of North Alabama, Chamberlain University, Salem University, and Southern New Hampshire University
• Partnership discounts on student loan refinancing, home/auto insurance, travel, electronics, entertainment, restaurants, health and wellness, and more

Schedule: Monday-Friday
Facility: WHS Corporate Office - onsite
Location: Greentree, Pittsburgh, PA