Help Desk Specialist

The Help Desk Specialist at CompQsoft, Inc. is responsible for delivering timely phone and in-person support to end users. The role acts as the first point of contact for troubleshooting issues related to Windows desktop environments, communication tools, and connected hardware such as PCs and printers.

Role Location

PSFB, Colorado Springs, CO. This position is onsite.

Salary

USD 58,000 to 60,000 per year.

Responsibilities

• Provide phone and in-person support for user issues involving e-mail, directories, standard Windows desktop applications, and applications developed under this contract or its predecessors.
• Act as the initial point of contact for troubleshooting hardware and software problems affecting PC and printer systems.

Requirements

• Hold any one of the following IAT Level II certifications: Security+ CE, CCNA-Security, GICSP, GSEC, or SSCP.
• Maintain a Secret security clearance.

Relevant Technologies

• E-mail
• Directories
• Windows desktop applications
• PC
• Printer