Enterprise Service Desk Technician role on the Air Force EITaaS contract in Oklahoma City, onsite, with a pay rate of USD 20 per hour.

Advanced Technical Support: Deliver high quality, timely assistance by resolving end-user technical issues using in-depth knowledge of systems and applications.
Incident Management: Actively track and manage incidents from start to finish, document thoroughly, and escalate unresolved issues to maintain service levels.
Knowledge Base Enhancements: Create and update Knowledge Base Articles to enable self-service for users and team members.
ServiceNow Proficiency: Manage incident tracking, ticketing, and reporting within ServiceNow, improving workflow and documentation while leveraging platform features to enhance delivery.
Cross-Training: Participate in training and workshops to share expertise with teammates, supporting a well-rounded understanding of processes and tools across the team.

US Citizenship required
Ability to obtain and maintain a Secret DoD Clearance
High School diploma and 5+ years of technical experience; a Bachelor’s degree in a relevant field may substitute for 5 years of experience
Excellent written and spoken communication skills
Ability to work effectively in a team environment
Adapt quickly and learn new technologies (MS Operating Systems, Office Products, and DAF specified software)
Knowledge of customer service best practices and processes

Enterprise Service Desk Technician

Job Description