Field Desktop Support Technician

The Field Desktop Support Technician position at Select Source International is an onsite, hands-on role focused on laptop and desktop break-fix work in the field. The work includes repairing Dell laptops and desktops, diagnosing hardware and software issues, and completing component-level replacements when needed.

Role Overview

As a Field Desktop Support Technician, you will perform independent on-site support tasks for end-user equipment. The scope includes Dell laptop and desktop repair, component replacement, and whole-unit swaps when required, with an emphasis on troubleshooting both hardware and software problems.

Responsibilities

• Perform break-fix repairs on Dell laptops and desktops
• Replace hardware components, including:
  • Motherboards
  • LCD screens
  • Hard drives
  • Keyboards
  • PC peripherals
• Complete whole-unit swaps when necessary
• Troubleshoot and diagnose hardware and software issues

Required Qualifications

• 1+ years of hands-on laptop/desktop break-fix experience
• Experience diagnosing Dell laptops and PCs
• Experience replacing motherboards and LCD screens
• Basic knowledge of Microsoft applications and operating systems
• Strong troubleshooting and customer service skills
• High school or equivalent (Required)

Technologies Used

• Dell laptops and desktops
• Microsoft applications
• Operating systems

Compensation and Work Location

$25.00 - $26.00 per hour. This role is onsite in Indianapolis, IN (in person).

Application Screen

You will be asked: Do you have 1+ years of hands-on laptop/desktop break-fix experience?