GPL Technical Support Analyst (Business Relationship Support Representative)

Join Wells Fargo in a hybrid role focused on helping customers and internal partners use treasury management applications effectively. As a GPL Technical Support Analyst (Business Relationship Support Representative), you will deliver consultative technical support, monitor production issues, and coordinate resolution for moderately complex problems involving applications and related hardware and networking.

Responsibilities

• Support cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking.
• Provide intermediate to advanced technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications.
• Interpret and evaluate inquiries from telephone and email, including internally assigned requests, related to the functional operation of installed and supported applications, as well as associated hardware and software.
• Analyze moderately complex issues and determine appropriate next steps to resolve problems affecting treasury management applications.
• Improve performance and efficiency for end-users by making technical setting adjustments in the user environment and offering tips and consultation for effective use of treasury online applications.
• Monitor production issue trends and communications about client reported defects or other feedback; escalate global system outages and defects to management, and gather details from end-users to support troubleshooting and analysis.
• Create a positive customer experience for treasury application technical support, supported by direct survey feedback sent to users you assist.
• Serve as a liaison between customers and product management or technology development teams for complex issues to coordinate satisfactory technical issue resolution.

Requirements

• 1+ years of relevant business or customer support experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, and education.

Technologies

• Windows Operating System
• Networking Fundamentals, including LAN, WAN, ISP, and IP
• Web proxy/content filtering
• Windows, Mac OS
• MS Edge, Mozilla Firefox, Google Chrome, Safari
• Apple iOS and Android OS (native and web-based functions)
• Microsoft Office (Word, Excel, Outlook)
• CompTIA A+, CompTIA Net+, CompTIA Security+

Additional Details

• Location: 1525 W WT Harris Blvd, Charlotte, NC (Hybrid)
• Pay: $21.63 - $28.37 hourly
• Posting end date: 18 Nov 2026
• VISA sponsorship: Not eligible
• Accommodation: For a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
• Workplace policy: Wells Fargo maintains a drug-free workplace.
• Application conduct: Third-party recordings are prohibited unless authorized by Wells Fargo, and you must directly represent your own experiences during recruiting and hiring.