Help Desk Specialist

Join DEFTEC Corporation onsite in San Antonio, TX 78243 supporting the 502d Communications Squadron at Joint Base San Antonio. This Help Desk Specialist role combines direct client system support with hands-on workstation and device maintenance, user account administration, and information assurance support. If you value structured processes and clear outcomes, you will work with incident ticketing, Government AIS tracking, and security practices that keep systems running properly.

Key Responsibilities

• Provide client system support by opening and closing IT incident (trouble) tickets, resolving issues quickly and effectively.
• Notify customers within 24 hours and provide daily updates until ticket completion.
• Administer user accounts, including create, modify, reset, unlock, and delete; manage organizational accounts and distribution lists/security groups (create, disable, delete as applicable).
• Configure printers (network and stand-alone), add and remove computers to and from the domain, configure network interface cards, create computer names, install and image computers, and clear security logs.
• Coordinate with outside agencies on network administration issues and deliver computer support remotely and at customer locations.
• Create and issue logon token cards and adjust group account membership and permissions.
• Maintain workstations, printers, and handheld IT devices through preventive maintenance, vulnerability and patch management, and STIG reviews/audits, plus software license management.
• Maintain electronic software libraries and physical software media in line with current government guidance.
• Support the government equipment custodian with management of hardware for the 502 CS IT Hardware Inventory.
• Follow locally established change management procedures for system configuration changes.
• Track assigned work, trouble tickets, and workflow in Government AIS.

Requirements

• Top Secret/SCI clearance
• Qualified in administration of current and/or previous Windows OS with 2 years of experience, or be a Microsoft Certified Professional (MCP) with 1+ years of experience.
• 4 years of in-depth technical knowledge installing, maintaining, and repairing network client/workstation hardware, printers, and peripheral equipment.
• 4 years of in-depth technical knowledge installing, configuring, documenting, operating, and maintaining Microsoft client operating systems, applications, and 3rd party software.
• 2 years of experience clearing and sanitizing IT equipment exposed to a classified environment for turn-in to the Defense Logistics Agency.
• Basic knowledge of government programs and operating within Government network rules and guidelines.
• 2 years of very good working knowledge of Microsoft applications.
• Very good verbal and writing skills.

Benefits

• Medical
• Dental
• Vision
• Holiday
• Paid time off
• 401K with a match
• Life insurance
• Short/long-term disability
• Educational reimbursement

Technologies: Windows OS, Microsoft Certified Professional (MCP), Microsoft client operating systems, Microsoft applications, SIPRNET, NIPRNET, Security Technical Implementation Guides (STIG), Government AIS, IT incident tickets, Defense Logistics Agency, STIG reviews/audits.