Help Desk Analyst

Onsite at Fort Belvoir, VA, this role supports the PM ACPE program with a focus on IT user support, access management, and trouble-ticket routing. CACI offers a benefits-forward package designed to support your health, finances, family, and ongoing learning.

Benefits

• Healthcare
• Wellness programs
• Financial planning support
• Retirement options
• Family support services
• Continuing education opportunities
• Generous time off benefits

The Opportunity

The person in this role will perform as a Help Desk Analyst supporting Project Manager Assistant Capability Program Executive (PM ACPE) at Fort Belvoir, VA.

Responsibilities

• Demonstrates subject matter expertise across multiple complex work assignments.
• Assignments may be broad in scope, requiring originality and innovation in determining how to accomplish tasks.
• Operates with substantial latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.
• Responds to user queries related to troubleshooting IT systems.
• Processes requests for access and deactivation.
• Forwards trouble tickets to appropriate administrator SMEs or higher levels.

Requirements

• Secret clearance required to start.
• Two year degree in IT or related field, or substitute 1 year of IT related support experience.
• Minimum four years of help desk support experience.

Compensation

Salary: USD 86,600 - 181,800 per year