Help Desk Analyst

GrayRobinson, P.A. is looking for an experienced Help Desk Analyst to support day-to-day technology needs from its Orlando, FL office. In this onsite role, you will help users resolve software questions and troubleshoot common PC hardware and network issues, while also supporting IT initiatives through software evaluation and implementation.

You will work at the intersection of user support and IT projects, translating questions into practical troubleshooting steps and helping the team maintain reliable, effective systems for day-to-day work.

What You’ll Do

• Assist users with software-related questions and troubleshoot basic PC hardware and network issues.
• Support IT projects by evaluating options and helping implement new software.

What We’re Looking For

• 5+ years of experience troubleshooting software and hardware issues.
• Detailed working knowledge of legal-specific software and processes, including (but not limited to) Windows 11, Microsoft 365, iManage, VPN, and Citrix.
• Ability to format and troubleshoot Word, Excel, PowerPoint, and Outlook.
• Effective communication skills for professional, timely user support.
• Capacity to respond to users with a variety of complex questions in a professional, efficient, and timely manner.

Technologies You’ll Work With

• Windows 11
• Microsoft 365
• iManage
• VPN
• Citrix
• Word, Excel, PowerPoint, Outlook

Benefits

• Comprehensive benefits
• Competitive employment package