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Community Options, Inc.

Help Desk Analyst

Community Options, Inc.
Dallas, TX $50k+/yr Full time Posted 16d ago
Active Directory Customer Service Customer Support End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services Office 365 Onsite Phone Support Technical Support Windows
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Job Description

Community Options, Inc. is seeking a Full-Time Help Desk Analyst in Dallas, TX (onsite) to support the IT team while delivering customer service. This role focuses on handling IT requests, troubleshooting in a primarily Windows environment, documenting issues, and administering help desk software.

Key Responsibilities

  • Deliver prompt, courteous IT support company wide, in person or via phone or email
  • Provide in-meeting IT Support when directed by the Help Desk Manager, including assistance with conference room equipment
  • Follow documented service operations, policies, and procedures
  • Resolve customer requests promptly, professionally, and completely
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document inbound tickets, emails, phone calls, and in-person requests for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track, and monitor technical problems and solutions
  • Prepare activity reports and inform management of recurring problems
  • Redirect issues to the appropriate resource and identify situations requiring urgent attention for escalation
  • Administer help desk software

Required Qualifications

  • Minimum one year of professional IT experience
  • Valid Driver’s License
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills with strong attention to detail
  • Understanding of best security practices and a commitment to continually updating the knowledge base
  • Some proficiency in AD, Office365, multiple browsers, and computer hardware

Preferred Skills

  • Audio/Visual experience
  • Experience supporting Android and iPhone
  • Mobile Device Management experience

Tools and Technologies

  • Windows
  • AD
  • Office365
  • Multiple browsers
  • Android
  • iPhone
  • Mobile Device Management

Compensation and Benefits

Salary: USD 50,000 per year.

  • Competitive insurance benefits (Medical, Dental, Vision)
  • Paid holidays, including a Birthday Holiday
  • Generous PTO
  • Employee incentive and discount programs
  • 403b retirement plan
  • Incredible career growth opportunities

Work Location and Schedule

This is a full-time position based in Dallas, TX with onsite requirements.

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