Help Desk Student Associate

The Help Desk Student Associate role supports the university community by providing technical help through phone, online, and walk-up assistance. This position is available to a current University of Mary Washington student and is scheduled for up to 15 hours per week.

Role Overview

Help Desk Student Associates provide technical support to the entire university community. Support is delivered through phone, online, and in-person walk up services.

Responsibilities

• Provide technical support to the entire university community through phone, online, and walk up services.

Location

Fredericksburg, VA 22401 (onsite)

Work Hours and Eligibility

• Position is for a current UMW student.
• Ability to work up to 15 hours a week.

Requirements

• Excellent customer service skills
• Detail oriented
• Effective oral and written communication skills
• Ability to follow directions
• Ability to maintain confidentiality
• Current UMW student
• Previous customer service experience

Compensation

USD 13 - 13 per hour

Application Instructions

• You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully.
• Please refer to “Your Application” in your account to check the status of your application for this position.
• To be considered, a state application must be received through the online employment system at https://jobs.umw.edu/.
• Mailed, emailed, faxed, or hand-delivered applications or résumés will not be accepted.

Screening and Additional Checks

• Excluding current UMW employees, selected candidate(s) must successfully pass a criminal history background check.
• Employment verification will be conducted, including current/previous supervisory employment reference checks.
• Other financial, credit, driving, background checks, or completion of Statement of Economic Interests may be required for certain positions.
• For more information, please visit http://ethics.dls.virginia.gov/.

Equal Opportunity and Inclusion Information

• The University of Mary Washington adheres to the principle of equal opportunity.
• UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program.
• In support of the Commonwealth’s commitment to inclusion, individuals with disabilities are encouraged to apply through the Commonwealth Alternative Hiring Process (AHP).

Alternative Hiring Process (AHP) Documentation

• Applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI).
• Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022 and February 29, 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.