Help Desk Specialist

What we offer

This on-site role with the Government of the Virgin Islands is based in St Croix, VI, and provides a fixed annual salary of USD 41,635. The position offers the opportunity to contribute to user training and to help establish problem prevention programs, while delivering essential personal computer support under supervision.

Responsibilities

• Handle inbound calls from users requesting solutions or service for personal computer problems.
• Log every problem reported or observed to ensure comprehensive tracking.
• Research and resolve routine user issues related to computer hardware, software, communications, and peripherals.
• Provide and coordinate user support for personal computer software and hardware, as well as online systems, via telephone and on-site assistance.
• Assist information services staff in developing and implementing problem prevention programs, including user training.
• Maintain current computer software reference materials such as user manuals, training guides, and technical support resources.
• Enter data accurately and verify outputs to ensure data integrity.
• Prepare monthly reports drawing on information from the Help Desk System and other sources.
• Perform other related work as required.
• Work under the supervision of a higher level officer, with some independence in tracking problems and researching routine user issues.

Requirements

• Knowledge of local and federal laws, rules, regulations, and policies governing financial assistance programs.
• Knowledge of the operation and care of digital computers and peripheral equipment.
• In-depth knowledge of computer software and technical methods.
• Ability to log information and maintain up-to-date progress records.
• Ability to establish and maintain effective working relationships with coworkers, service providers, and the general public.
• Ability to express oneself clearly and concisely, both orally and in writing.
• Familiarity with Help Desk System or similar ticketing tools.