This position is no longer accepting applications
Closed on September 9, 2026.
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Help Desk Specialist
Application Support
Customer Support
End User Support
Help Desk Support
Information Technology (IT)
IT Services
Phone Support
Remote Support
Specialist
Technical Support
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Job Description
DeDomenico Orthodontics is hiring a Help Desk Specialist in Tampa, FL to deliver customer support and hands-on technical assistance onsite.
Responsibilities
- Handle support requests through phone, email, and in-person contact
- Troubleshoot and resolve issues involving software and hardware
- Guide clients through the proper use of systems and applications
- Document reported issues and resolutions to strengthen the knowledge base
- Work with other team members to improve service workflows and processes
Requirements
- Proven experience in a help desk or technical support role
- Strong problem-solving skills with close attention to detail
- Excellent communication and interpersonal skills
- Familiarity with ticketing systems and remote support tools
- Ability to work both independently and as part of a team
Technologies
- Ticketing systems
- Remote support tools
Nice to Have
- Experience in a healthcare or orthodontic environment
- Knowledge of software commonly used in orthodontics
- Certifications related to IT support or customer service
Compensation
USD 23–25 per hour (hourly).
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