Help Desk Specialist

DeDomenico Orthodontics is hiring a Help Desk Specialist in Tampa, FL to deliver customer support and hands-on technical assistance onsite.

Responsibilities

• Handle support requests through phone, email, and in-person contact
• Troubleshoot and resolve issues involving software and hardware
• Guide clients through the proper use of systems and applications
• Document reported issues and resolutions to strengthen the knowledge base
• Work with other team members to improve service workflows and processes

Requirements

• Proven experience in a help desk or technical support role
• Strong problem-solving skills with close attention to detail
• Excellent communication and interpersonal skills
• Familiarity with ticketing systems and remote support tools
• Ability to work both independently and as part of a team

Technologies

• Ticketing systems
• Remote support tools

Nice to Have

• Experience in a healthcare or orthodontic environment
• Knowledge of software commonly used in orthodontics
• Certifications related to IT support or customer service

Compensation

USD 23–25 per hour (hourly).