Help Desk Student Technician

Benefits

This on-site, part-time student role at the University of the Incarnate Word in San Antonio, TX provides a clear path to developing hands-on IT support skills within the UIW community. The position offers an hourly wage and is designed for current UIW students who may participate through the Federal Work-Study Program or student employment. You will work under the supervision of the Help Desk Manager, supporting Main Campus IT services and contributing to the campus technology experience.

• On-site, Main Campus location in San Antonio, Texas
• Part-time schedule aligned with student status
• Hourly pay of $11.00
• Eligibility to participate in the Federal Work-Study program
• Open to current UIW students
• Opportunity to gain Level 1 hardware and software support experience

Responsibilities

• Provide walk-in and over the phone support for PC and Mac systems
• Handle account access tasks, including password resets and unlocking user accounts
• Receive incoming calls and walk-in requests and document daily tasks in the tracking system
• Logically troubleshoot common support issues
• Communicate escalated issues to management and other support teams
• Perform other duties as assigned

Requirements

• Excellent interpersonal skills and customer service abilities
• Strong verbal, written, and listening skills
• Ability to work effectively with individuals from diverse communities and cultures
• Adherence to all applicable rules and regulations of the University, the Conference, and the NCAA
• Current UIW student approved and eligible to participate in the Federal Work-Study program
• Previous experience in customer service or related field

Technologies

• MS Office Suite
• Windows
• Mac