Help Desk Support Specialist
Job Description
In this role at University Health - San Antonio, the Help Desk Support Specialist provides frontline assistance for online services, network, and end-user issues. The position emphasizes direct user interaction, thorough documentation of problems, and timely escalation when required, while upholding the health system's guest relations standards.
Summary
The incumbent responds to trouble calls related to on-line service, network, or end-user problems, interfaces with end-users seeking help, documents issues, and escalates as needed to the appropriate support level while promoting guest relations across the health system.
Responsibilities
- Responds to all trouble calls concerning on-line service, network or end-user related problems.
- Provides an interface for end-users seeking assistance.
- Documents problem calls and either resolves issues or ensures timely escalation to the appropriate support level.
- Promotes the Health System's Guest Relations Policy.
Location
University Health - San Antonio · Computer Operations (on-site in San Antonio, TX)
Schedule
Full Time, Rotating Shifts
Education
Associates degree
Salary
USD 19 - 26 per hour
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