Help Desk Support Specialist (Student Computer and Automation Support)

On-site and remote support meets hands-on technical service in a role centered on student success, instructor enablement, and reliable access to classroom technology. In this position at PEOPLE TECHNOLOGY AND PROCESSES LLC in Fort Benning, GA, you will provide help desk and automation support while supporting course rotations that can include up to 400 students.

What you’ll do

• Deliver on-site and remote help desk support to students and instructors, responding to initial requests within 15 minutes.
• Prepare mobile devices (laptop or tablet) using new baseline images, along with post-install customization.
• Issue devices and conduct security briefing support, ensuring completion of DA Form 2062, AUP, and IA briefings.
• Support TSAS onboarding so students receive temporary network permission for the course duration.
• Support learning operations by training new instructors on classroom instructional technology and collaborative tools.
• Identify and report damaged or missing student computers, and provide the ETS Lead with statement of charges and FLIPL packets.

Support scope

This role covers customer and automation support including device preparation and issuance, security briefing support, and classroom technology assistance. Work includes a single maximum class/course of up to 400 students per rotation.

What you bring

• Associate of Science (AS) degree with at least 7 years of experience.
• Active SECRET clearance required and U.S. citizenship.
• Cyber Workforce certification per DoD 8570.01-M, as applicable to assigned IA functions.

Technologies you’ll work with: TSAS, DoD 8570.01-M