Help Desk Technician

Interface, Inc. offers a supportive environment for technical problem-solvers in Scottsdale, AZ (onsite). This role is ideal for someone who enjoys helping employees get back to work quickly, with a clear path through Tier 2 support and select Tier 3 responsibilities. You will use a help desk ticketing system, develop and maintain knowledge resources, and contribute to improvements driven by recurring issue trends. Pay for this position is $24.00 to $26.00 per hour with 40 hours per week, plus a benefits package including 401(k) and matching, health and vision coverage, HSA, life insurance, paid time off, tuition reimbursement, a referral program, and an employee assistance program.

What you’ll do

• Act as the first point of contact for Tier 2 IT support requests, while assisting with Tier 3 technical issues as needed.
• Prioritize, document, and manage support tickets based on urgency and business impact.
• Provide technical support for computer hardware, software, printers, mobile devices, and peripherals.
• Handle requests in person, by phone, email, and through the ticketing system.
• Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.
• Diagnose and resolve issues across hardware, software, networking, and connectivity, escalating complex problems when appropriate.
• Configure and install peripherals such as monitors, printers, scanners, and other devices.
• Perform routine maintenance including OS updates, malware and virus removal, system cleanup, and performance optimization.
• Assist users with account setup, password resets, and access-related issues.
• Maintain accurate documentation, including ticket updates, resolutions, and daily activity logs.
• Develop user documentation, training materials, and knowledge base articles.
• Provide basic training and guidance on software applications and IT best practices.
• Monitor recurring technical issues and communicate trends or recommendations for long-term improvements.
• Follow up with users to confirm issues are fully resolved and support experience is positive.
• Assist with office technology projects such as equipment deployments, inventory management, and other IT initiatives.
• Complete general administrative and office tasks as assigned, and support other duties and special projects.

What you bring

• Strong troubleshooting skills with Windows, desktop and laptop hardware, software installation, and peripheral devices.
• Basic networking knowledge including LAN, WAN, TCP/IP, and wireless networking.
• Experience with malware detection, virus removal, operating system maintenance, and hardware upgrades.
• Ability to identify root causes, diagnose technical issues, and resolve problems efficiently.
• Excellent customer service with the ability to communicate technical information clearly to non-technical users.
• Strong organization skills to prioritize multiple requests and meet deadlines in a fast-paced environment.
• Ability to maintain accurate documentation and detailed service records.
• Comfort working independently while collaborating with the IT team.
• Professionalism, integrity, and the ability to maintain confidentiality.
• Willingness to learn new technologies and adapt to changing business needs.

Technologies you’ll work with

Windows operating systems, LAN, WAN, TCP/IP, wireless networking, malware detection, virus removal, Active Directory, Microsoft Office applications, Microsoft Certified certifications, CompTIA A+ / Network+ / Security+, Microsoft 365, and printer

Preferred qualifications

• Associate degree in IT, Computer Science, or related field, or equivalent work experience.
• 5+ years of IT Help Desk or Desktop Support experience preferred.
• Experience supporting Windows environments, Microsoft Office applications, Active Directory, and common business hardware.
• Experience with help desk ticketing systems.
• Industry certifications such as CompTIA A+ / Network+ / Security+ or Microsoft Certified certifications are preferred but not required.

Physical demands and compliance

• Employee is regularly required to talk and hear.
• Ability to lift and/or move items over 35 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Employment is contingent upon passing a background check and a drug screen.

Equal opportunity statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.