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General Dynamics Information Technology

Help Desk Tech

General Dynamics Information Technology
Colorado Springs, CO $36 - $49/hr Full time Posted 23d ago
End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services It Support Technical Support
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Job Description

At General Dynamics Information Technology (GDIT), you will support mission-critical users by delivering strong technical help desk support for network, desktop, and/or systems hardware and software. This onsite role in Colorado Springs, CO comes with a competitive hourly rate and benefits designed to support your health, financial goals, and long-term career growth.

Pay: The likely hourly rate for this position is $36.78 - $49.76 (USD 36 - 49 per hour).

Responsibilities

  • Provide technical support and troubleshooting for network, desktop, and/or systems hardware and software.

Requirements

  • Education: Technical Training, Certification(s), or Degree.
  • Experience: 5+ years of related experience.
  • Certifications (program requirements): Two certifications are required, including Security+ CE or another 8570 Cert.
  • Additional certification: Two certifications are required for the program: PWS 9.1 cert.
  • Citizenship: U.S. Citizenship Required.
  • Clearance level: Top Secret/SCI.

Benefits

  • 401K with company match.
  • Comprehensive health and wellness packages.
  • Internal mobility team dedicated to helping you own your career.
  • Professional growth opportunities, including paid education and certifications.
  • Cutting-edge technology you can learn from.

Key Skills for Success

  • Communication
  • Customer Service
  • Troubleshooting

Work Requirements

  • Location: Colorado Springs, CO (onsite)
  • Travel Required: None
  • Years of Experience: 5+ years of related experience
  • Experience flexibility: may vary based on technical training, certification(s), or degree
  • Certification (listing reference): CompTIA - Security+ CE - CompTIA - CompTIA

Identity Verification Process

  • Complete an identity verification process that leverages advanced biometrics and artificial intelligence.
  • Expected to be on camera during virtual interviews.
  • GDIT reserves the right to take your picture to verify your identity and prevent fraud.
  • Authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

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