Help Desk Technician

General Dynamics Information Technology is seeking a Help Desk Technician to support technical operations at a customer site in Colorado Springs, CO (onsite). In this role, you will help resolve issues across network, desktop, and/or systems hardware and software, answering customer questions through phone support and self-service ticketing.

The position requires a strong troubleshooting background and the ability to work through incidents by using historical records to diagnose, isolate, and analyze technical problems. This role also includes specific security and certification requirements, including TS/SCI with Polygraph and Security+ CE, aligned to the PWS 9.1 toolset.

What you’ll do

• Deliver technical support and troubleshooting for network, desktop, and/or systems hardware and software.
• Resolve technical issues and respond to inquiries for internal and/or outside customers using telephone support and self-service tickets.
• Support computer hardware, software, network, system or application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems by leveraging historical database records.
• Route calls to product line specialists, application support specialists, or system support specialists when needed.
• Maintain and update records and tracking databases, and alert management to recurring problems and emerging patterns.

Requirements

• 4+ years of related experience (may vary based on technical training, certification(s), or degree).
• Security+ CE (CompTIA Security+).
• PWS 9.1 requirements: ITIL, A+, HDI-CSR, MS 365.
• TS/SCI with Polygraph required.
• U.S. Citizenship required (U.S. Citizenship Required is listed under work requirements as well).

Technologies you’ll work with

• Security+ CE
• ITIL
• A+
• HDI-CSR
• MS 365

Compensation and benefits

This position is a Regular requisition. The likely hourly rate is between $26.83 - $33.18.

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays to rest and recharge

Additional details

• Location: Colorado Springs, Colorado (Onsite Workplace, Location: Customer Site)
• REQ#: RQ229166
• Public Trust: None
• Requisition type: Regular

Identity verification process

• You will complete an identity verification process that uses advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud.
• You should expect to be on camera during virtual interviews.
• The company reserves the right to take your picture to verify your identity and prevent fraud.
• You must authorize the collection, processing, and use of your biometric data for identity verification and security purposes.