Help Desk Technician - Swing Shift - TS/SCI W/ POLY

General Dynamics Information Technology offers a career-focused support role on an onsite swing shift in Colorado Springs, CO. You will be part of a team that values professional development, with support for growth through paid education and certifications, plus benefits designed to help you rest and stay well. This is a Regular requisition (REQ# RQ229190) with a likely hourly rate of $38.01 - $51.43.

What you’ll do

Provide help desk and technical support for network, desktop, and/or systems hardware and software while supporting internal and outside customers. You will handle troubleshooting and problem resolution through telephone support and self-service ticketing across computer hardware, software, network connectivity, system and application access, and telecommunications systems.

• Resolve technical problems and answer customer queries related to hardware, software, networking, system/application access, and telecommunications
• Diagnose, identify, isolate, and analyze issues using historical database records
• Route requests to product line specialists or application and system support specialists when needed
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of issues

What you bring

• HS/GED and 8+ years of related experience
• Must have or obtain CompTIA Security+ CE prior to the start date
• Must obtain a PWS 9.1 certification. Acceptable certification types include ITIL, A+, HDI-CSR, or MS 365
• Clearance and eligibility requirements: TS/SCI with Polygraph and U.S. Citizenship Required
• Travel required: less than 10%

Shift, location, and clearance

• Shift: Swing Shift (1400 to 2200)
• Location: Colorado Springs, Colorado (Onsite Workplace), Customer Site
• Clearance level: Top Secret/SCI
• Requisition type: Regular
• Public trust: None

Benefits and growth

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities, including paid education and certifications
• Paid vacation and holidays to rest and recharge

Identity verification process

As part of the hiring process, you will complete an identity verification process that leverages advanced biometrics and artificial intelligence. You should expect to be on camera during virtual interviews. The company reserves the right to take your picture to verify identity and prevent fraud, and you must authorize the collection, processing, and use of biometric data for identity verification and security purposes.